Performance
We have tried to make the performance information as easy as possible to understand. If you require an explanation of any of the issues below, you can contact Customer Relations who will be happy to help.
Recent events
During the past month our services were disrupted on the following days:
29 July - A freight train failed at Derby, blocking the line and causing delays to services running through this area. Eleven trains also had to be cancelled
13 August – A cable fire near Market Harborough caused a total signal failure and meant a much slower manual system had to be used. This resulted in lengthy delays and our services were subject to alteration (being diverted via Manton) and cancellation.
16 August – Our services were disrupted due to a points failure in the Dore area (near Sheffield). A number of our services were delayed as they were diverted around the affected area (via Beighton).
Punctuality and reliability
In the four week period up to 21 August 2010, our Public Performance Measure (PPM) was 94.2%. The PPM figure looks at all scheduled trains, checking that they have called at all their booked stations and arrived less than ten minutes late.
Contingency plans
Our overall aim is always to get the maximum number of our customers to their destination with the minimum amount of disruption. We have members of staff, called Route Controllers, and one will always be on duty, 24 hours a day, seven days a week. They have many systems at their disposal and work with a small team of people monitoring our route at all times, liaising with Network Rail, our train depots and our staff to ensure customer journeys run as smoothly as possible.
Track and line-side equipment update
When work is being carried out, on or near the tracks, Temporary Speed Restrictions (TSRs) are imposed (just as they are with roadworks). While there are a number of TSRs on our route, these are planned for within our timetable and aren’t currently extending any of our journey times.
Common causes of delays and cancellations
We always try to run our services on time, however there are times when this is just not possible. There are many things that can affect a train's running time, including train faults, fatalities, vandalism and security alerts. This page was last updated 27 August 2010.