Performance
We have tried to make the performance information as easy as possible to understand. If you require an explanation of any of the issues below, you can contact Customer Relations who will be happy to help.
Recent events
During the last month our services were disrupted on the following days:
06 January - On this day, we experienced a track circuit failure at Lincoln. As a result a number of services were unable to pass through the affected area until the issue had been resolved. This delayed a number of our services.
18 January – due to cable damage we experienced a track circuit failure in the Ely area. This resulted in two of our trains being cancelled and delays were incurred on a number of other services.
26 January - Our services were disrupted due to a person being struck by a train in the Elstree area. We had to close the line to allow the emergency services to carry out their duties. This caused a number of services to be delayed and cancelled.
Punctuality and reliability
In the four week period up to 6 February 2010, our Public Performance Measure (PPM) was 93.5%. The PPM figure looks at all scheduled trains, checking that they have called at all their booked stations and arrived less than ten minutes late.
Contingency plans
Our overall aim is always to get the maximum number of our customers to their destination with the minimum amount of disruption. We have members of staff, called Route Controllers, and one will always be on duty, 24 hours a day, seven days a week. They have many systems at their disposal and work with a small team of people monitoring our route at all times, liaising with Network Rail, our train depots and our staff to ensure customer journeys run as smoothly as possible.
Track and line-side equipment update
When work is being carried out, on or near the tracks, Temporary Speed Restrictions (TSRs) are imposed (just as they are with roadworks). While there are a number of TSRs on our route, these are planned for within our timetable and aren’t currently extending any of our journey times.
Common causes of delays and cancellations
We always try to run our services on time, however there are times when this is just not possible. There are many things that can affect a train's running time, including train faults, fatalities, vandalism and security alerts. This page was last updated 11 February 2010.