Our service for passengers with impairments
We’re committed to meeting the needs of our passengers with disabilities and to providing excellent customer service. That's why we have a Disabled People’s Protection Policy (DPPP) setting out how we protect the interests of passengers who have disabilities.
If you wish to see the full policy online, click here (link opens a new browser window). The leaflet is also available in large print, audiotape, CD and Braille; phone 08457 125 678 or Textphone 08457 078 051 for more information.
Download Adobe Acrobat Reader (link opens a new browser window) to view the PDF.
The document includes information about:
- Making arrangements for Assisted Travel
- Designated parking spaces for blue-badge holders
- Access to our stations
- Alternative travel arrangements that we can provide if a station is inaccessible
- Discounts for visually impaired passengers travelling with a companion, and people in wheelchairs
- The Disabled Person's railcard
- Guide dogs
- Reserving wheelchair space on our reservable services
- What to do if you have a powered scooter
- Catering and refreshments
- What we'll do if things go wrong
- What will happen in an emergency