Our service for passengers with impairments
We’re committed to meeting the needs of our passengers with disabilities and to providing excellent customer service. That's why we have a Disabled People’s Protection Policy (DPPP) setting out how we protect the interests of passengers who have disabilities.
If you wish to see the full policies online please select one of the below:
Policies and procedures, click here (link opens a new browser window)
Helping older and disabled passengers, click here (link opens a new browser window)
This information is also available in large print, audiotape, CD and Braille; phone 08457 125 678 or Textphone 08457 078 051 for more information.
Download Adobe Acrobat Reader (link opens a new browser window) to view the PDF.
These documents include information about:
- Making arrangements for Assisted Travel
- Designated parking spaces for blue-badge holders
- Access to our stations
- Alternative travel arrangements that we can provide if a station is inaccessible
- Discounts for visually impaired passengers travelling with a companion, and people in wheelchairs
- The Disabled Person's railcard
- Guide dogs
- Reserving wheelchair space on our reservable services
- What to do if you have a powered scooter
- Catering and refreshments
- What we'll do if things go wrong
- What will happen in an emergency