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To make life simpler, there are several ways for you to contact us

 If you have been affected by disruption and have some feedback, please take a couple of minutes to complete our survey. This will enable us to improve communication during disruption in the future. Thank you for your time.

Alternatively for general travel arrangements

Email us at getintouch@eastmidlandstrains.co.uk
Call us on 08457 125 678 (lines are open from 0600 to 2200 daily, group travel from 0800 to 1800).
For people with hearing difficulties, please use TextDirect: 18001 followed by 08457 125 678

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Web Support contact number 0870 333 4875

Other helpful contacts

National Rail Enquiries on 08457 48 49 50 or visit nationalrail.co.uk (link opens a new browser window).

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