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Working at East Midlands Trains

Working at East Midlands Trains

We’re dedicated to operating a great train service. From our front-line people, such as customer service teams at stations, to behind the scenes and head office departments, such as Finance, we’re all part of a focused and committed business.


Our company

We operate across many areas and you may be surprised about how far our services reach. Derby, Nottingham, Leicester, Sheffield and London St Pancras are our main stations, as well as stations as far east as Skegness.

Also, we have got office-based teams; we have people based at maintenance depots and a team of dedicated people who have a roaming brief to make sure all of our buildings and equipment are maintained.

We are a major train operating company:

  • Over 2,000 employees  
  • 87 stations 
  • 88 trains
  • 473 train services a day, carrying 26 million passengers a year
  • 883 miles travelled every day


Our vision

Growing our business through great people, delivering great service, achieving great resultsOur valuesAs Investors in People, we make sure that our teams and employees know what to expect from their jobs and their opportunities for development. Employees know that we’ll treat people fairly and that we’ve got approved processes and plans in place to look after everything from sickness and health, to educational support for personal development. 


Our Values

Our values are simple and clear - and we like everyone to live them every day. 

Communication Honesty Professionalism Respect Teamwork


Our behaviours

The company values have a set of behaviours that underpin them.

Understand and appreciate our differences Take responsibility for accessing the information you need Be open and honest with your team Work together to our goals Make Safety your number one priority
Treat people how they would like to be treated Share information that people need, when they need it Deliver on your promises Get to know your team Be aware of your impact on others
Say thank you Consider and infrom others as early as possible when making changes Develop relationships with people that are built on trust Have a 'can do' approach Take pride in everything you do
Be polite to others Engage in regular dialogue with colleagues. Listen and respond appropriately Acknowledge mistakes and learn from them Celebrate success Be visible and interact with others at every opportunity
Treat people fairly and consistently Use plain English Recognise other people's privacy and treat confidential information with respect and sensitivity Share ideas, resources and solve problems together Take responsibilty for your own learning and development
Keep an open mind   Act with integrity Look after and support each other Make informed decisions
Prevent discrimination by quickly reporting unacceptable behaviour     Actively build relationships with colleagues from across the business Have knowledge and understanding of what's going on in the business
Show empathy to others       Embrace change and explore new ways of working
Value people's contributions       Lead by example



Our benefits

We offer all employees a comprehensive and attractive benefits package:

  • Competitive salaries
  • Free travel on East Midlands Trains and South West Trains for employees, their partners and dependant children
  • Discounted train travel on other train operators for permanent employees, their partners and dependant children
  • Comprehensive training and development opportunities to progress your career with East Midlands Trains
  • Membership from day one to the contributory final-salary pension scheme
  • Excellent holiday entitlement
  • Full uniform for customer-facing roles
  • Opportunities to volunteer or do charity work in your local community
  • Charity fund matching scheme
  • Employee discount scheme offering savings on the high-street and online
  • Access to Child Care Vouchers
  • Subsidised Health Care cash plan scheme
  • Cycle To Work – Opportunity to buy a bike with at least 31 % discount
  • Awards and recognition prizes for those going the extra mile

Read more about our training and development at East Midlands Trains here


Where we work

Our head office is in Derby, but our people work right across the network, operating trains at stations, engineering depots and offices. We also have a dedicated training Academy in Derby.

See our network map 


Different roles

Our business works together in five main functions. These are Stations, On Train, Engineering, Drivers and Support functions. Here are some examples of the jobs you could do at East Midlands Trains.

On Train

Customer Host

Customer service is what we do at East Midlands Trains and our First Class hosts are dedicated to looking after our First Class customers. Whether serving breakfasts or topping up tea, the hosts are there to offer our passengers a smooth journey for what are some of our highest paying customers. Hosts are attentive and will help passengers through every step of their journey.                                


Customer Service Officer

There are several jobs types at stations, but one of the most visible is that of the team that dispatches our trains. Their job is to make sure that trains arrive and leave their platforms safely and on time. They use industry agreed systems and procedure to check trains are safe to depart    

Support teams

Sales Executive

The East Midlands Trains sales team manages our corporate relationships and sales. They work with our corporate clients to meet their travel requirements and keep booking processes simple and effective. They work with local councils and enterprise networks to develop products that work better for business – for example our all inclusive range of tickets, which allow business customers to add on parking, or breakfast to a ticket, to suit their needs.

Train Drivers

From newly qualified drivers, to our most senior driver team managers, our driver teams are trained to the highest standards. Drivers are placed in teams and are supported with training and development to make sure we’re operating at the highest standards. They may drive on our mainline routes or locally, but either way they will know their route to the finest detail, to make sure everyone arrives on time and safely.   


Professional network

Find our more about careers and jobs at East Midlands Trains, through our network of professionals on LinkedIn.

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