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News from East Midlands Trains

09.05.2013

EAST MIDLANDS TRAINS TO OFFER PASSENGERS DISCOUNTED TICKETS AND COMPENSATION DURING MAJOR NOTTINGHAM IMPROVEMENT WORKS

  • Rail industry first to help customers affected during £100m resignalling works
  • 15% discount on daily tickets and two weeks free travel for annual season ticket holders affected
  • Work affecting Nottingham train services from 20 July to 25 August

East Midlands Trains has confirmed plans to offer discounted tickets and compensation for customers inconvenienced by the major resignalling work taking place in Nottingham during the summer.

In a first for the rail industry, the train operator, which is part of Stagecoach Group, has announced that it will be offering a 15% discount on rail fares across the affected routes for the duration of the work as well as increasing the number of cheaper tickets available.  Customers already holding an annual season ticket for travel on East Midlands Trains journeys to/from Nottingham affected by the changes to train services will receive two weeks worth of free travel.

Neil Micklethwaite, Customer Service and Commercial Director for East Midlands Trains, said: "This is an exciting and significant improvement scheme that will deliver a much improved railway for Nottingham.  We have worked hard with Network Rail to ensure that we can continue running trains wherever possible.  However, we know that many customers will face disruption to their journey and will need to use replacement bus services for parts or even all of their journey during the works.

"This is the first time that Network Rail has carried out a project of this kind, where travel is disrupted for this length of time.  We therefore felt it was particularly important to do something unique for our customers to recognise the major change they will see to their normal train journey.   

"It’s the first time a train operator has ever provided compensation and discounts for customers during a major period of work such as the Nottingham scheme. We are pleased to be showing our commitment to putting our customers first and doing the right thing for them during these works.”   

The resignalling work will take place between Saturday 20 July and Sunday 25 August and will result in some significant changes to East Midlands Trains services on routes to and from Nottingham.

Replacement bus services will be in place on many routes throughout this time. Customers needing to use one of these replacement bus services for all or part of their East Midlands Trains journey will benefit from the discounted tickets and compensation arrangements in place. 

The 15% discount will apply on tickets purchased for travel between 20 July and 25 August (excluding advance purchase tickets) that involve travel on a replacement bus. An increased number of cheaper advance purchase fares will also be made available during this time, with advance fares between Nottingham and London priced from just £13 when booked online at eastmidlandstrains.co.uk.

Annual or period season ticket holders who have already purchased their season ticket for travel on East Midlands Trains services to/from Nottingham between 20 July and 25 August, will receive two weeks of travel vouchers in compensation (claims will be accepted after the disruption). Customers will need to write to East Midlands Trains Customer Relations team either by emailing nottingham.resignallingproject@eastmidlandstrains.co.uk or checking the East Midlands Trains website for further contact details.

Discounted travel is only available on journeys where East Midlands Trains is the primary train operator.   For travel between Derby and Nottingham, CrossCountry Trains, who are the primary train operator on this route, will be offering the cheap day off peak return fare for travel any time throughout the day, which reduces the cost of peak time travel by 7%.

For further information, to download a timetable or to sign up for future updates, visit our dedicated Nottingham page