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Self Print e-tickets from & to Nottingham now available online

Below are frequently asked questions relating to Self Print e-tickets

Can you tell me more about Self Print e-tickets?

We are currently trialing Self Print e-tickets on selected journeys to and from Nottingham and on services operated by East Midlands Trains.  This is  in order to assist passengers obtaining their tickets before their journey whilst the station is undergoing redevelopment work. 
Self Print e-tickets are available on Advance tickets between Nottingham and the following destinations:

  • Liverpool Lime Street 
  • Luton Aiport Parkway 
  • Manchester Piccadilly 
  • Norwich 
  • Peterborough 
  • Sheffield 
  • London St Pancras International 

Further important information to know about Self Print e-tickets

  • Your Self Print e-ticket will be sent in the second email from us, which can take up to two hours to be emailed to you. The first email is just a confirmation and is not valid for travel, please do not print this. Alternatively you can log into your My Account area to print your tickets.
  • For identification purposes, you must travel with your chosen form of identification.  This will have been selected during the booking process and will appear on your printed ticket. If you do not have the correct form of identification, you will need to purchase a new ticket for travel. 
  • If travelling as part of a group booking the lead passenger's chosen form of identification will validate each Self Print e-ticket. If you are not travelling together, you will need to nomimate traveller names and forms of ID on the Delivery Options page for each ticket. Each traveller will need their nominated form of ID for the tickets to be valid.
  • Self Print e-tickets cannot be refunded or changed after booking unless the booked train is cancelled.
  • You will need a computer with access to a printer, station staff are unable to print these tickets for you and you are not able to collect these from the self service ticket machines in the station.
  • You must travel on the trains specified and sit in the seats shown on the ticket.

On which routes can I get a Self Print e-ticket?

We now offer Self Print e-tickets on some routes to and from Nottingham operated by East Midlands Trains.  The Self Print e-tickets are only available on Advance tickets between Nottingham and one of the following destinations:

  • Liverpool Lime Street 
  • Luton Aiport Parkway 
  • Manchester Piccadilly 
  • Norwich 
  • Peterborough 
  • Sheffield 
  • London St Pancras International 

I’ve bought a ticket and selected “Self Print e-ticket”, how do I print it?

When you've completed your ticket purchase, we will send you two emails.
The first email is your booking confirmation and will arrive immediately after your transaction is complete. It is not your ticket and will not be accepted as a valid ticket.
The second email will arrive up to 2 hours after you made your booking and will contain a link which will allow you to download and print your ticket. Open this email from the computer you wish to print from. Click on the link in the email and then select ‘print’.


Remember you will need to carry your chosen form of identification you chose during the booking process with you when you travel. This will be necessary to validate your ticket.  If travelling together in a group, the lead passenger's form of identification will validate each ticket. If your ticket was purchased as part of a group booking but you are travelling separately, you will need to use the form of identification selected during the booking process to validate your own ticket.  This can be identified on your ticket where the last 4 characters or digits on the selected form of identification will be displayed.


Note that you will need a copy of Adobe Acrobat reader in order to view and print your ticket. This is available free of charge by downloading from http://get.adobe.com/uk/reader/


If you lose your email you can view it again by visiting My Account

What do I do if I didn’t receive or have lost my ticket?

If you didn't receive the email with the link to your Self Print e-ticket, or if you have misplaced the ticket you printed, you can go to ‘My Account’ and print it from there.


The email containing the link to your ticket is sent up to 2 hours after you receive your booking confirmation. In some cases, this email may have been placed in your SPAM folder.


Remember you will need to bring your chosen form of identification with you when travelling. This will have been selected at the time of purchase and will appear on your printed ticket . Your ticket will also display the last 4 characters or digits of your selected form of identification.

How do I buy a ticket using my card but for someone else to travel?

In order to use a self print e-ticket, the traveller's name must be entered into the "Traveller Details" section in the booking process when buying the ticket. The traveller must carry the printed ticket and the form of identification chosen at the time of purchase.


What are the specific Terms and Conditions for my Self Print e-ticket?

The ticket is a travel document which must be retained and available for inspection during the journey.This ticket must be clearly printed on plain, clean, white paper. Problems with printing will not be the responsibility of National Rail.

This ticket is for the named passenger only and is not transferable or for resale.This ticket is only valid for journeys specified against the unique Customer Reference number and encoded in the bar code.

Proof of ID as selected during the purchase process will need to be carried along with this ticket during your entire journey.Multiple passengers travelling together require a single ID to be declared and carried by the lead passenger for the group.

Refunds and changes to tickets

Self Print e-tickets cannot be refunded or changed after booking unless the booked train is cancelled.