Information

East Midlands Trains operates high-speed trains to and from London and regional train services across the East Midlands and South Yorkshire.

 

Contact us

For feedback, complaints and enquiries, to book assistance, help with lost property, corporate travel arrangements and delay repay.

Get in touch here

 

Delay Repay

Our Delay Repay scheme is designed to provide you with an easy and quick way to claim compensation for delays over 30 minutes, regardless of the reason.

Find out more

 

Dealing With Disruption

We know that getting you to your destination on time is important. Unfortunately there are times when disruption occurs and we are unable to run the train service as planned. Find out about compensation and making a complaint.

Find out more

 

How to Make a Complaint

Let us know if you are not satisfied with our service and we will take your comments seriously and do everything we can to put things right for you.

Find out more

 

Careers & Current Vacancies

Find out about our current vacancies, the application and recruitment process and what it's like working at East Midlands Trains

Careers with East Midlands Trains

 

About East Midlands Trains

East Midlands Trains are part of Stagecoach Group, serving passengers travelling to and from London, from South Yorkshire and through the East Midlands. In this section you can find out about our company successes and aims as well as our social and environmental responsibility

About East Midlands Trains

 

News and Media

We post regular news stories from across our network to our news pages. In this section you can also find stakeholder newsletters and Media Enquiries contacts

Find out more about News and Media

 

Sustainability

East Midlands Trains, along with Stagecoach Group, are fully committed to becoming a sustainable railway. Not only have we reduced the impact of our operations on the environment, but we also consider our interaction with society and the economy.

Read about our environmental and community work

 

We're ready to help 24/7

We believe that brilliant service shouldn’t be a surprise, it should be your everyday. With our brand spanking new look comes a renewed focus on the heart of our business – you. So expect to see a lot more of the little things that help make your day when you travel with us.

Be dazzled by our service

 

Travel Trade Partners and Corporate Clients

This section includes useful information and numbers for Travel Trade and Corporate clients, and provides help and assistance for bookings and registering for a Corporate travel account.

Information for Agents and Corporates

 

Advertising & Retail Opportunities

If you are interested in at advertising at our stations, or working with us as an affiliate, get in touch.

How to advertise with us

 

Delivering Great Service

Understand our Customer Promise to you and how we're currently delivering it around our network.

Find out more about our Customer Promise

 

An Inside Look

Making things easier for you is an important part of our Customer Promise and we understand there are key pieces of information that you may want or need to be easily accessible.

See more

 

Proud to be your train company until 2018

In September it was announced that we will continue to be your train company until March 2018. During this time they'll be plenty of new things coming your way as part of a £13 million package of benefits.

Take a look at what's on it's way