Awards and Accolades

We are proud of the many awards and accolades that we have won over the years, not least because it allows us to showcase the investment that we have placed in order to provide great service across our network but also because it is a testament to our hard-working team.

Take a look at our awards below and see which areas our investments have been recognised in:

2017

Top Employers Institute: Top Employers Certification
Golden Whistles (national awards to recognise excellence in railway operations): 
Best Right Time Performance for a Long Distance Train Operator
Outstanding Individual - Martin Ward, Driver Strategy Manager
Chief Constable’s commendation: Davinder Shanker, Train Driver

2016

Stagecoach Group champions awards:
Gold Customer Service Champion award - Joy Iggleden, Train Manager
Bronze Customer Service Champion award - Kim Cinavas, Customer Service Assistant at Sleaford
Cycle-Rail Awards: Best Customer Service and Operator of the Year
National Rail Awards: Best Large Station - Nottingham

2015

Rail Business Awards: Winner of Station of the Year - Nottingham
BQF (British Quality Foundation) Recognised for Excellence 5 Star accreditation
National Institute of Customer Service Awards: Winner of Leadership Factor Best Return on Customer Investment

2014

National Rail Awards: Passenger Operator of the Year
Rail Business Awards: Customer Information and Service Excellence Award
Winner of the Excellence in Customer Service Award at the Nottinghamshire Chamber Business Awards
Finalist of the Excellence in Customer Services at the Derbyshire Best Business Awards

2013

National Rail Awards: Winner of Safety Award
British Quality Foundation (BQF): Recognised for Excellence 5 Star accreditation

2012

National Rail Awards: Winner of Safety Award
Community Rail Awards: First prize for Derwent Valley Line (small projects category)
National Cycle Awards: Winner of the Partnership Working Award Investors in People

2011

National Rail Awards: Winner of Safety Award (for initiative to reduce level crossing incidents)
Railstaff Awards Winner: Train Driver of the Year (Paul Trigwell for his work with the Samaritans)
Rail Business Awards: Winner of IT Excellence Award

2010

National Rail Awards: Winner for Environmental Excellence
Rail Business Awards: Excellence in Information Technology

2009

Golden Whistle Award: Winner for Most Improved Organisation
Silver Whistle Awards: Winner for Most Improved Train Performance
IHT/Costain Award for Effective Partnership: Winner for Corby Station
Golden Spanner Award: Winner for Best High Speed Train Fleet
Rail Business Awards 2009: Highly Commended for Marketing Campaign of the Year