An Inside Look
Making things easier for you is an important part of our Customer Promise and we understand there are key pieces of information that you may want or need to be easily accessible. Here you can take a look at our performance, find out about delays, how to contact us and more; it's all about us clearly and openly communicating the level of service that we are delivering to you.
Take a look at the percentage of our trains that arrive to their destination on time.
View our performance
Take a look here to understand common causes of delays to trains. If you have recently experienced a delay you may be able to claim compensation, click here to find out more.
Find out more
As an industry we are working in partnership with the Association of Train Operating Companies (ATOC) to deliver improvements to customer information so that when we do experience disruption, we are giving you the best possible information. You can take a look at this guide which tells you more information about how we will deliver information to you during disruption.
Understand more
Dealing with Disruption
Stagecoach is taking a leading role to help make travel choices simpler, more transparent and better value, working with partners on trials to improve the current system.
As the government and Britain's train companies continue the biggest investment in the UK's railways since Victorian times to help drive our economy, find out the facts about fares.
View the infographic
Rail is vital to the fabric of national life: everything that Britain runs on, runs on rail. Find out about he £50bn+ investment in rail happening as part of the Rail Upgrade Plan.
Find our more about the campaign
Transport Focus run a bi-annual survey to measure satisfaction rates for each train company. Take a look at the satisfaction rate of our passengers from across our network.
View our satisfaction score
Sometimes things go wrong and we want to be as clear with our customers as possible about the complaints we receive. We're already working with a number of customers to understand how we can improve our service with our Customer Voice programme, and you can now view the number of complaints that we receive.
View our number of complaints
Take a look at the planned improvements in our Insider magazine and keep up to date with the latest improvements with our Network News.
View upcoming improvements
A Seaon Ticket may be the cheapest option for you if you travel three or more times a week. See if you could save with a Season Ticket by using a Season Ticket Calculator.
Try a Season Ticket Calculator
Want to find out more information about travelling with us, book assistance for your travel or ask us a question? We're here 24/7 to answer your queries.
Find out how to contact us