Customer Complaints

Below are the number of complaints received by East Midlands Trains per 100,000 journeys.

Period Complaints per 100,000 Passenger Journeys 2011 - 2012 Complaints per 100,000 Passenger Journeys 2012 - 2013
Complaints per 100,000 Passenger Journeys 2013 - 2014 Complaints per 100,000 Passenger Journeys 2014 - 2015 Complaints per 100,000 Passenger Journeys 2015 - 2016
1 89.9 80.9 88.0 122.9 110.6
2 90.7 189.5 78.9 122.9 116.6 
3 117.4 158.5 118.8 124.1 123.3
4 84.2 149.0 208.7 110.8  128.0
5 78.5 131.9 172.6 115.3  179.4
6 79.5 77.7 123.0 120.9  202.3
7 96.5 75.2 133.7 143.0  141.5
8 145.4 119.6 160.9 129.9  163.9
9 110.5 114.6 184.6 150.4  
10 133.0 138.5 230.6 149.3  
11 96.2 120.2 183.9 163.0  
12 72.2 210.0 168.1 141.0  
13 87.8 163.2 136.4 151.4  
Average 98.6 133.0 152.9 139.7