Our Performance

Take a look at our performance information, including; lateness of our trains and fewer carriages statistics in the tables below.

Performance

Our Public Performance Measurement 2015/2016

Our Public Performance Measurement (PPM) is the number of trains reaching their final destination 'on time'. On time is defined as within five minutes for Regional and within ten minutes for Long Distance trains.

Public Performance Measurement

Public Performance Measurement 2015/2016

Period London Route Liverpool to Norwich Route Local Routes Overall
1 93.80% 92.54% 95.10% 94.54%
2 95.97% 95.44% 95.01% 95.40%
3 95.37% 93.63% 94.71% 94.86%
4 91.35% 90.63% 92.38% 91.86%
5 90.32% 88.91% 93.57% 92.00
6 90.92% 93.01 94.37% 93.00%
7 92.51% 91.17% 94.01% 93.25%
8 88.34% 85.01% 90.89% 89.47%
9 87.36% 83.11% 88.90% 87.85%

 10 94.4% 92.1%% 95.0% 94.5%
 11 91.7% 91.1% 93.9% 92.9%
 12 95.7% 89.2% 94.9% 94.7%
 13 90.7% 87.9% 92.9% 91.7%
2016/2017
 1  95.8%  88.5%  94.6%  94.5%
 2  92.3%  91.1%  94.1%  93.2%
 3  87.5%  88.4%  93.7%  91.0%
 4  90.8%  91.0%  94.7%  93.0%
 5  88.8%  94.2%  93.4%  91.8%
 6  91.8%  88.9%  92.8%  92.1%
 7 91.9%   89.9%  95.3% 93.7% 
 8  84.4%  88.8%  89.2%  87.5%
 9  83.7% 79.5%  86.7%  85.0% 

 

Our Right Time Railway Performance 2015/2016

Our Right Time Railway (RTR) figures detail the percentage of trains that arrive their final destination early / right time.

Right Time Railway

Our Right Time Railway Performance 2015/2016

Period   London Route Liverpool to Norwich Route Local Routes Overall
1   68.73% 73.98% 83.86% 77.52%
2   66.61% 77.11% 84.32% 77.29%
3   67.18% 74.33% 83.96% 77.07%
4   60.33% 71.09% 79.24% 71.72%
5   64.38% 70.13% 80.65% 73.84%
6   64.10% 75.45% 82.13% 74.99%
7   59.27% 69.01% 81.04% 72.17%
8   45.46% 52.76% 72.75% 61.13%
9   45.46% 51.54% 70.81% 59.82%

 10   61.1% 70.3% 81.1% 72.9%
 11   56.9% 69.2% 80.5% 70.9%
 12   67.3% 67.7% 82.4% 75.7%
 13   61.8% 71.0% 80.8% 73.0%
 2016/2017 
 1    69.4%  67.1%  85.5%  78.0%
2   62.3%  68.6%  82.2%  73.8%
3   54.1%  64.1%  80.3%  69.5%
4   56.6% 69.4% 82.5% 72.0%
5   55.3% 71.8% 80.0% 70.3%
6   54.3% 63.5% 77.9% 68.2%
7   51.7% 64.7% 81.9% 69.9%
8   43.4% 57.9% 71.2% 60.2%
9   41.7% 45.6% 65.6% 55.4%

 

Alterations to Services

Trains running with fewer carriages than planned

Short formations - fewer carriages

Trains running with fewer carriages than planned

Period

London Route

Liverpool to Norwich Route

Local Routes

Overall

 

Number of trains 

Percentage of Total Trains

Number of trains 

Percentage of Total Trains

Number of trains 

Percentage of Total Trains

Number of trains 

Percentage of Total Trains
1 28 0.20% 10 0.07% 18 0.13% 56 0.40%
2

 16

 0.13% 3  0.02% 16 0.13% 

35

 0.29%
3 17  0.14% 9  0.07% 4  0.03% 30  0.25%
4 50  0.42% 29  0.24% 25  0.21% 104  0.87%
5 34  0.29% 13  0.11% 11  0.09% 58  0.49%
6 37  0.31% 17  0.14% 15  0.13% 69  0.58%
7 28  0.23% 7  0.06% 20  0.17% 55  0.46%
8 17  0.14% 8  0.07% 19  0.16% 44 0.37% 
9 45 0.37% 10 0.08% 33 0.27% 88 0.73%

 10 30 0.74% 2 0.22% 6 0.10% 38 0.34%
 11 18 0.4% 5 0.5% 11 0.2% 34 0.3%
 12 19 0.4% 1 0.1% 9 0.1% 29 0.2%
 13 6 0.2% 1 0.1% 7 0.01% 14 0.1%
 2016/2017
 1  10  0.2%  7  0.7%  3  0.0%  20  0.2%
 2 16 0.4% 6 0.6% 3 0.0% 25  0.2%
 3 56 1.3% 9 0.9% 6 0.1% 71  0.6%
 4 63 1.4% 7 0.7% 5 0.1% 75 0.6%
 5 37 0.9% 4 0.4% 4 0.1% 45 0.4%
 6 39 0.9% 8 0.8% 15 0.2% 62 0.5%
 7 63 1.5% 9 0.9% 0 0.0% 72 0.6%
 8 23 0.6% 45 4.5% 49 0.7% 117 1.0%
 9 22 0.5% 27 2.9% 54 0.8% 103 0.9%

 

Cancellations and Delays

Trains delayed between 30-59 minutes

Delays between 30-59

Trains delayed between 30-59 minutes

Period London Route  Liverpool to Norwich Route  Local Routes  Overall 
  Number of trains Percentage of Total Trains Number of trains  Percentage of Total Trains Number of trains  Percentage of Total Trains Number of trains  Percentage of Total Trains
1 28 0.20% 6 0.04% 8 0.06% 42 0.30%
2

13

0.11% 4 0.03% 11 0.09%

28

0.23%
3 18 0.15% 8 0.07% 8 0.07% 34 0.28%
4 41 0.34% 11 0.09% 15 0.12% 67 0.55%
5 30 0.25% 10 0.08% 11 0.09% 51 0.42%
6 37 0.30% 7 0.06% 9 0.07% 40 0.43%
7 25 0.21% 6 0.05% 9 0.07% 40 0.33%
8 27 0.22% 14 0.11% 11 0.09% 52 0.43%
9 37 0.30% 20 0.16% 13 0.11% 70 0.57%
 10 9 0.1% 9 0.1% 1 0.00% 19 0.2%
 11 45 0.4% 4 0.0% 14 0.1% 63 0.5%
 12 13 0.1% 3 0.0% 6 0.1% 22 0.2%
 13 29 0.3% 9 0.1% 10 0.1% 48 0.4%
2016/2017 
 1  11  0.1%  9  0.1%  13  0.1% 33   0.2%
 2 28 0.2% 7 0.1% 8 0.1% 43

 0.3%

 3 61 0.5|% 9 0.1% 11 0.1% 81

 0.7%

 4 39 0.3% 11 0.1% 8 0.1% 58

 0.5%

 5 25 0.2% 8 0.1% 4 0.0% 37

 0.3%

 6 30 0.2% 16 0.1% 18 0.1% 64

 0.5%

 7 26 0.2% 17 0.1% 4 0.0% 47

 0.4%

 8 48 0.4% 11 0.1% 7 0.1% 66

 0.5%

 9 79 0.6% 29 0.2% 14 0.1% 122

 1.0%

Trains delayed between 60-119 minutes

Delays between 60-119 minutes

Trains delayed between 60-119 minutes

 

Period London Route  Liverpool to Norwich Route  Local Routes Overall
Number of trains Percentage of Total Trains Number of trains Percentage of Total Trains Number of trains Percentage of Total Trains Number of trains Percentage of Total Trains
1 19 0.13% 1 0.01% 1 0.01% 21 0.15%
2

0

0.00% 0 0.00% 2 0.02%

2

0.02%
3 0 0.00% 0 0.00% 1 0.01% 1 0.01%
4 3 0.02% 1 0.01% 2 0.02% 6 0.05%
5 14 0.12% 0 0.00% 1 0.01% 15 0.12%
6 12 0.10% 0 0.00% 0 0.00% 12 0.10%
7 0 0.00% 3 0.02% 4 0.03% 7 0.06%
8 4 0.03% 1 0.01% 3 0.02% 8 0.07%
9 8 0.07% 1 0.01% 2 0.02% 11 0.09%
 10 1 0.01% 0 0.00% 0 0.00% 1 0.01%
 11 8 0.07% 1 0.01% 0 0.00% 9 0.07%
 12 0 0.00% 0 0.00% 0 0.00% 0 0.00%
 13 8 0.07% 0 0.00% 2 0.02% 10 0.09%
2016/2017         
 1  2  0.0%  7  0.1%  3  0.0%  12 0.1%
 2 3 0.0% 1 0.0% 0 0.0% 4  0.0%
 3 20 0.2% 0 0.0% 1 0.0% 21 0.2%
 4 9 0.1% 0 0.0% 0 0.0% 9 0.1%
 5 2 0.0% 2 0.0% 1 0.0% 5 0.0%
 6 19 0.2% 3 0.0% 3 0.0% 25 0.2%
 7 2 0.0% 3 0.0% 1 0.0% 6 0.1%
 8 39 0.3% 1 0.0% 2 0.0% 42 0.3%
 9 18 0.1% 4 0.0% 4 0.0% 26 0.2%

Trains delayed 120 minutes

Delays over 120 minutes

Trains delayed 120 minutes

Period London Route  Liverpool to Norwich Route  Local Routes Overall
Number of trains Percentage of Total Trains Number of trains Percentage of Total Trains Number of trains Percentage of Total Trains Number of trains Percentage of Total Trains
1 0 0.00% 0 0.00% 0 0.00% 0 0.00%
2

0

0.00% 0 0.00% 0 0.00%

0

0.00%
3 0 0.00% 1 0.01% 0 0.00% 1 0.01%
4 0 0.00% 1 0.01% 0 0.00% 1 0.01%
5 0 0.00% 0 0.00% 0 0.00% 0 0.00%
6 0 0.00% 0 0.00% 0 0.00% 0 0.00%
7 0 0.00% 1 0.01% 0 0.00% 0 0.01%
8 0 0.00% 0 0.00% 0 0.00% 0 0.00%
9 1 0.01% 0 0.00% 0 0.00% 1 0.01%
 10 0 0.00% 0 0.00% 0 0.00% 0 0.00%
 11 0 0.00% 0 0.00% 0 0.00% 0 0.00%
 12 0 0.00% 1 0.01% 0 0.00% 1 0.01%
 13 0 0.00% 0 0.00% 0 0.00% 0 0.00%
2016/2017        
 1  0  0.0%  0  0.0%  1  0.0%  0.0%
 2 0 0.0% 0 0.0% 0 0.0% 0 0.0%
 3 10 0.1% 0 0.0% 0 0.0% 10 0.1%
 4 2 0.0% 0 0.0% 0 0.0% 2 0.0%
 5 0 0.0% 1 0.0% 0 0.0% 1 0.0%
 6 0 0.0% 0 0.0% 1 0.0% 1 0.0%
 7 0 0.0% 0 0.0% 0 0.0% 0 0.0%
 8 7 0.1% 0 0.0% 0 0.0% 7 0.1%
 9 2 0.0% 0 0.0% 1 0.0% 3 0.0%

 

Cancelled Trains

Cancellations

Percentage of Trains Cancelled

Period Percentage of Trains Cancelled
1 0.9%
2 0.5%
3 0.7%
4 1.2%
5 2.1%
6 1.5%
7 0.9%
8 0.9%
9 1.3%
 10 0.6%
 11 0.9%
 12 0.6%
 13 2.3%
2016/2017 
 1  1.3%
 2 1.2%
 3 1.8%
 4 1.0%
 5 2.0%
 6 1.0%
 7 0.6%
 8  1.5%
 9 1.6%

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