East Midlands Trains Performance

Take a look at our performance information, including; lateness of our trains and fewer carriages statistics in the tables below.

Performance

New Industry Measure 

Punctuality on the national rail network

Since July 2017, Britain’s rail companies have been using the most transparent measure for train punctuality of any railway in Europe as part of our drive to improve services for passengers for the long-term.We are now reporting the proportion of trains arriving to the minute at every station on the timetable, known as a ‘station stop’, where technology allows.  In addition, we will continue to report data as per the public performance measure (PPM) which measures trains arriving on time within five or 10 minutes of scheduled arrival time (dependent on whether it is a regional or long distance service)From April 2019, the industry started using the more transparent measure as its official punctuality metric.The figures below show the date using the new measure – quantifying how punctually trains are reaching stations, from ‘early’ through to ‘30 minutes after’ the timetable.

New Industry Measure 2002

Our Public Performance Measurement 2018/2019

Our Public Performance Measurement (PPM) is the number of trains reaching their final destination 'on time'. On time is defined as within five minutes for Regional and within ten minutes for Long Distance trains.

PPM 2002

Public Performance Measurement 2018/19

Period London Route Liverpool to Norwich Route Local Routes Overall
1 93.80% 92.54% 95.10% 94.54%
2 95.97% 95.44% 95.01% 95.40%
3 95.37% 93.63% 94.71% 94.86%
4 91.35% 90.63% 92.38% 91.86%
5 90.32% 88.91% 93.57% 92.00
6 90.92% 93.01 94.37% 93.00%
7 92.51% 91.17% 94.01% 93.25%
8 88.34% 85.01% 90.89% 89.47%
9 87.36% 83.11% 88.90% 87.85%

 10 94.4% 92.1%% 95.0% 94.5%
 11 91.7% 91.1% 93.9% 92.9%
 12 95.7% 89.2% 94.9% 94.7%
 13 90.7% 87.9% 92.9% 91.7%
2016/2017
 1  95.8%  88.5%  94.6%  94.5%
 2  92.3%  91.1%  94.1%  93.2%
 3  87.5%  88.4%  93.7%  91.0%
 4  90.8%  91.0%  94.7%  93.0%
 5  88.8%  94.2%  93.4%  91.8%
 6  91.8%  88.9%  92.8%  92.1%
 7 91.9%   89.9%  95.3% 93.7% 
 8  84.4%  88.8%  89.2%  87.5%
 9  83.7% 79.5%  86.7%  85.0% 
 10  94.5% 89.4%   91.8%  92.6%
 11  96.2% 90.8%   94.9%  95.1%
 12  89.7% 83.8%   92.7%  90.9%
 13  96.3%  93.3%  95.4%  95.6%
2017/18     
 1  95%  92.7%  96%  95.4%
 2  92.5%  91.2%  95.4%  94%
 3  90.9% 85.1%   92.3%  91.2%
 4  94.8%  89.2%  93.7%  93.7%
 5  94.6%  89.0% 94.7%   94.2%
 6  95.2% 92.2%  95%  94.8% 
7 92.4% 81.0% 92.2% 91.4%
8 91.1% 77.7% 87.9% 88.2%
9 91.4% 79.4% 90.4% 89.8%
10 91.8% 81.8% 91.7% 90.8%
11 90.2% 83.3% 91.1% 90.1%
12 88.6% 78.8% 88.7% 87.8%
13 93.9% 84.1% 92% 92%
2018/19
1 92.1% 83.5% 93.5% 92.2%
2 93.1% 82.7% 93.7% 92.5%
3 92.7% 77.1% 91.9% 91.0%
4 88.8% 67.3% 89.2% 87.3%
5 87.3% 73.5% 88.2% 86.7%
6 88.3% 83.0% 93.3% 90.6%
7 89.0% 73.9% 89.2% 87.9%
8 88.1% 69.2% 86% 85.4%
9 87.6% 66.1% 84.8% 84.2%
10 92.7% 79.3% 90.5% 90.3%

 

Our Right Time Railway Performance 2018/2019

Our Right Time Railway (RTR) figures detail the percentage of trains that arrive their final destination early / right time.

RTR 2002

Our Right Time Railway Performance 2018/2019

Period   London Route Liverpool to Norwich Route Local Routes Overall
1   68.73% 73.98% 83.86% 77.52%
2   66.61% 77.11% 84.32% 77.29%
3   67.18% 74.33% 83.96% 77.07%
4   60.33% 71.09% 79.24% 71.72%
5   64.38% 70.13% 80.65% 73.84%
6   64.10% 75.45% 82.13% 74.99%
7   59.27% 69.01% 81.04% 72.17%
8   45.46% 52.76% 72.75% 61.13%
9   45.46% 51.54% 70.81% 59.82%

 10   61.1% 70.3% 81.1% 72.9%
 11   56.9% 69.2% 80.5% 70.9%
 12   67.3% 67.7% 82.4% 75.7%
 13   61.8% 71.0% 80.8% 73.0%
 2016/2017 
 1    69.4%  67.1%  85.5%  78.0%
2   62.3%  68.6%  82.2%  73.8%
3   54.1%  64.1%  80.3%  69.5%
4   56.6% 69.4% 82.5% 72.0%
5   55.3% 71.8% 80.0% 70.3%
6   54.3% 63.5% 77.9% 68.2%
7   51.7% 64.7% 81.9% 69.9%
8   43.4% 57.9% 71.2% 60.2%
9   41.7% 45.6% 65.6% 55.4%
10   65.4% 63.7% 74.6% 70.4%
11   66.8% 66.5% 81.0% 74.6%
12   60.3% 61.1% 78.9% 70.7%
13   70.4% 71.5% 82.1% 76.9%
 2017/2018
 1      71.2%       66.6%                   84.1%    78%
2   66% 67.5% 84% 76.1%
3   61.5% 59.2% 78.7% 70.8%
4   64.0% 61.8% 79.9% 72.6%
5   60.9% 62.2% 81.6% 72.4%
6   69% 63% 82.9% 76.1%
7   60.0% 48.2% 77.5% 68.8%
8
54.7% 35.4% 68.9% 60.9%
9   53.7% 42.6% 70.1% 61.8%
10   57.4% 47.2% 75.7% 66.8%
11   56.7% 58.7% 76.8%
68.0%
12   54.5% 49.9% 73.5% 64.9%
13   57.3% 55.3% 76.3% 67.8%
2018/19
1   29.1% 54.9% 79.9% 70.3%
2   61% 49.7% 78.6% 69.6%
3   61.7% 47.7% 76.6% 68.8%
4   54.7% 35.8% 72.0% 62.8%
5   54.1% 34.8% 67.2% 60.0%
6   59.3% 48.6% 76.1% 67.7%
7   59.6% 34.8% 71.8% 64.2%
8   51.7% 25.8% 63.8% 56.3%
9   48.1% 23.1% 61.5% 53.4%
10   62.4% 36.2% 90.9% 65.0%

 

Alterations to Services

Trains running with fewer carriages than planned

Short Forms 2002

Trains running with fewer carriages than planned

Period

London Route

Liverpool to Norwich Route

Local Routes

Overall

 

Number of trains 

Percentage of Total Trains

Number of trains 

Percentage of Total Trains

Number of trains 

Percentage of Total Trains

Number of trains 

Percentage of Total Trains
1 28 0.20% 10 0.07% 18 0.13% 56 0.40%
2

 16

 0.13% 3  0.02% 16 0.13% 

35

 0.29%
3 17  0.14% 9  0.07% 4  0.03% 30  0.25%
4 50  0.42% 29  0.24% 25  0.21% 104  0.87%
5 34  0.29% 13  0.11% 11  0.09% 58  0.49%
6 37  0.31% 17  0.14% 15  0.13% 69  0.58%
7 28  0.23% 7  0.06% 20  0.17% 55  0.46%
8 17  0.14% 8  0.07% 19  0.16% 44 0.37% 
9 45 0.37% 10 0.08% 33 0.27% 88 0.73%

 10 30 0.74% 2 0.22% 6 0.10% 38 0.34%
 11 18 0.4% 5 0.5% 11 0.2% 34 0.3%
 12 19 0.4% 1 0.1% 9 0.1% 29 0.2%
 13 6 0.2% 1 0.1% 7 0.01% 14 0.1%
 2016/2017
 1  10  0.2%  7  0.7%  3  0.0%  20  0.2%
 2 16 0.4% 6 0.6% 3 0.0% 25  0.2%
 3 56 1.3% 9 0.9% 6 0.1% 71  0.6%
 4 63 1.4% 7 0.7% 5 0.1% 75 0.6%
 5 37 0.9% 4 0.4% 4 0.1% 45 0.4%
 6 39 0.9% 8 0.8% 15 0.2% 62 0.5%
 7 63 1.5% 9 0.9% 0 0.0% 72 0.6%
 8 23 0.6% 45 4.5% 49 0.7% 117 1.0%
 9 22 0.5% 27 2.9% 54 0.8% 103 0.9%
 10 8 0.2% 17 1.9% 40 0.6% 65 0.6%
 11 4 0.1% 26 2.7% 29 0.4% 59 0.5%
 12 26 0.6% 30 3.3% 11 0.2% 67 0.6%
 13 57 1.3% 50 5.3% 31 0.5% 138 1.2%
2017/18      
 1 18 0.4% 29 2.8% 46 0.7% 93 0.7%
 2 28 0.6% 31 3.1% 29 0.4% 88 0.7%
 3 28 2.3% 31 114% 29 0.8% 88 2.2%
 4 31 0.7% 38 4.0% 16 0.2% 85 0.7%
 5 70 1.6% 75 7.2% 24 0.4% 169 1.4%
 6 46 1% 73 6.7% 23 0.3% 142 1.1%
7 67 1.5% 65 7.1% 67 1% 199 1.6%
8 33  1.6% 62 1.6%  60 1.6%  155 1.6% 
9 22 0.5% 55 5.4% 49 0.7% 126 1.0%
10 35 0.9% 31 3.3% 27 0.4% 93 0.9%
11 45 1.0% 44 4.8% 32 0.5% 121 1.0%
12 68 1.7% 27 2.9% 25 0.4% 120 1.0%
13 57 1.3% 38 4.0% 31 0.5% 126 1.0%
2018/19
1 41 10% 18 2.0% 31 0.5% 91 0.8%
2 36 0.8% 51 4.9% 51 0.8% 138 1.1%
3 41 0.9% 40 4.1% 49 0.7% 130 1.1%
4 32 0.7% 69 7.7% 46 0.7% 147 1.2%
5 65 1.5% 56 5.9% 67 1.0% 188 1.5%
6 36 0.8% 31 3.2% 66 1.0% 133 1.1%
7 62 1.5% 84 9.3% 20 0.3% 166 1.5%
8 92 2.1% 123 12.5% 30 0.4% 245 2.0%
9 70 1.6% 107 10.5% 191 2.8% 368 3.0%
10 44 1.2% 45 5.0% 26 0.4% 115 1.1%

 

Cancellations and Delays

Trains delayed between 30-59 minutes

delays 30-59 2002

Trains delayed between 30-59 minutes

Period London Route  Liverpool to Norwich Route  Local Routes  Overall 
  Number of trains Percentage of Total Trains Number of trains  Percentage of Total Trains Number of trains  Percentage of Total Trains Number of trains  Percentage of Total Trains
1 28 0.20% 6 0.04% 8 0.06% 42 0.30%
2

13

0.11% 4 0.03% 11 0.09%

28

0.23%
3 18 0.15% 8 0.07% 8 0.07% 34 0.28%
4 41 0.34% 11 0.09% 15 0.12% 67 0.55%
5 30 0.25% 10 0.08% 11 0.09% 51 0.42%
6 37 0.30% 7 0.06% 9 0.07% 40 0.43%
7 25 0.21% 6 0.05% 9 0.07% 40 0.33%
8 27 0.22% 14 0.11% 11 0.09% 52 0.43%
9 37 0.30% 20 0.16% 13 0.11% 70 0.57%
 10 9 0.1% 9 0.1% 1 0.00% 19 0.2%
 11 45 0.4% 4 0.0% 14 0.1% 63 0.5%
 12 13 0.1% 3 0.0% 6 0.1% 22 0.2%
 13 29 0.3% 9 0.1% 10 0.1% 48 0.4%
2016/2017 
 1  11  0.1%  9  0.1%  13  0.1% 33   0.2%
 2 28 0.2% 7 0.1% 8 0.1% 43

 0.3%

 3 61 0.5|% 9 0.1% 11 0.1% 81

 0.7%

 4 39 0.3% 11 0.1% 8 0.1% 58

 0.5%

 5 25 0.2% 8 0.1% 4 0.0% 37

 0.3%

 6 30 0.2% 16 0.1% 18 0.1% 64

 0.5%

 7 26 0.2% 17 0.1% 4 0.0% 47

 0.4%

 8 48 0.4% 11 0.1% 7 0.1% 66

 0.5%

 9 79 0.6% 29 0.2% 14 0.1% 122

 1.0%

 10 13 0.1% 7 0.1% 7 0.1% 27

 0.2%

 11 10 0.1% 7 0.1% 4 0.0% 21

0.2% 

 12 29 0.2% 20 0.2% 16 0.1% 65

 0.5%

 13 10 0.1% 10 0.1% 7 0.1% 27

 0.2%

2017/18 

 

 1 17 0.1% 11 0.1% 6 0.0% 34

 0.3%

 2 27 0.2% 18 0.1% 6 0.0% 51

0.4% 

 3 38 0.3% 16 0.1% 8 0.1% 62

 0.5%

 4 6 0.0% 12 0.1% 7 0.1% 25

 0.2%

 5 17 0.1% 9 0.1% 7 0.1% 33

0.3% 

 6 17 0.1% 8 0.1% 7 0.1% 32

0.3%

7 18 0.1% 27 0.2% 9 0.1% 54 0.4%
8 33 0.3% 28 0.2% 9 0.1% 70 0.6%
9 19 0.2% 44 0.4% 10 0.1% 73 0.6%
10 50 0.5% 49 0.4% 16 0.1% 115 1.0%
11 40 0.3% 13 0.1% 10 0.1% 63 0.5%
12 68 0.6% 35 0.3% 13 0.1% 116 1.0%
13 14 0.1% 19 0.2% 8 0.1% 41 0.3%
2018/19 
1 34 0.3% 28 0.2% 8 0.1% 70 0.6%
2 16 0.1% 30 0.2% 11 0.1% 57 0.5%
3 23 0.2% 32 0.3% 9 0.1% 64 0.5%
4 41 0.3% 45 0.4% 8 0.1% 94 0.8%
5 40 0.3% 41 0.3% 30 0.2% 111 0.9%
6 62 0.5% 35 0.3% 11 0.1% 108 0.9%
7 45 0.4% 44 0.4% 27 0.2% 116 0.9%
8 35 0.3% 71 0.6% 25 0.2% 131 1.1%
9 33 0.3% 82 0.7% 16 0.1% 131 1.1%
10 19 0.2% 37 0.3% 15 0.1% 71 0.6%

Trains delayed between 60-119 minutes

delays 60-119 2002

Trains delayed between 60-119 minutes

 

Period London Route  Liverpool to Norwich Route  Local Routes Overall
Number of trains Percentage of Total Trains Number of trains Percentage of Total Trains Number of trains Percentage of Total Trains Number of trains Percentage of Total Trains
1 19 0.13% 1 0.01% 1 0.01% 21 0.15%
2

0

0.00% 0 0.00% 2 0.02%

2

0.02%
3 0 0.00% 0 0.00% 1 0.01% 1 0.01%
4 3 0.02% 1 0.01% 2 0.02% 6 0.05%
5 14 0.12% 0 0.00% 1 0.01% 15 0.12%
6 12 0.10% 0 0.00% 0 0.00% 12 0.10%
7 0 0.00% 3 0.02% 4 0.03% 7 0.06%
8 4 0.03% 1 0.01% 3 0.02% 8 0.07%
9 8 0.07% 1 0.01% 2 0.02% 11 0.09%
 10 1 0.01% 0 0.00% 0 0.00% 1 0.01%
 11 8 0.07% 1 0.01% 0 0.00% 9 0.07%
 12 0 0.00% 0 0.00% 0 0.00% 0 0.00%
 13 8 0.07% 0 0.00% 2 0.02% 10 0.09%
2016/2017         
 1  2  0.0%  7  0.1%  3  0.0%  12 0.1%
 2 3 0.0% 1 0.0% 0 0.0% 4  0.0%
 3 20 0.2% 0 0.0% 1 0.0% 21 0.2%
 4 9 0.1% 0 0.0% 0 0.0% 9 0.1%
 5 2 0.0% 2 0.0% 1 0.0% 5 0.0%
 6 19 0.2% 3 0.0% 3 0.0% 25 0.2%
 7 2 0.0% 3 0.0% 1 0.0% 6 0.1%
 8 39 0.3% 1 0.0% 2 0.0% 42 0.3%
 9 18 0.1% 4 0.0% 4 0.0% 26 0.2%
 10 1 0.0% 2 0.0% 1 0.0% 4 0.0%
 11 1 0.0% 1 0.0% 7 0.1% 9 0.1%
 12 5 0.0% 5 0.0% 4 0.0% 14 0.1%
 13 0 0.0% 1 0.0% 2 0.0% 3 0.0%
2017/18        
 1 10 0.1% 1 0.0% 2 0.0% 13 0.1%
 2 5 0.0% 1 0.0% 1 0.0% 7 0.1%
 3 0 0.0% 1 0.0% 2 0.0% 3 0.0%
 4 0 0.0% 2 0.0% 1 0.0% 3 0.0%
 5 0 0.0% 1 0.0% 2 0.0% 3 0.0%
 6 0 0.0% 0 0.0% 1 0.0% 1 0.0%
7 1 0.0% 2 0.0% 0 0.0% 3 0.0%
8 7 0.1% 5 0.0% 0 0.0% 12 0.1%
9 1 0.0% 1 0.0% 2 0.0% 4 0.0%
10 4 0.0% 2 0.0% 2 0.0% 6 0.0%
11 13 0.1% 1 0.0% 0 0.0% 14 0.1%
12 26 0.2% 1 0.0% 6 0.0% 33 0.3%
13 2 0.0% 0 0.0% 0 0.0% 2 0.0%
2018/19
1 6 0.1% 1 0.0% 0 0.0% 7 0.1%
2 3 0.0% 0 0.0% 4 0.0% 7 0.1%
3 5 0.0% 2 0.0% 2 0.0% 9 0.1%
4 7 0.1% 6 0.0% 0 0.0% 13 0.1%
5 11 0.1% 6 0.0% 7 0.1% 24 0.2%
6 18 0.1% 0 0.0% 3 0.0% 21 0.2%
7 6 0.0% 8 0.1% 3 0.0% 17 0.1%
8 2 0.0% 1 0.0% 2 0.0% 5 0.0%
9 7 0.1% 2 0.0% 5 0.0% 14 0.1%
10 2 0.0% 5 0.0% 4 0.0% 11 0.1%

Trains delayed 120 minutes

delays 120 2002

Trains delayed 120 minutes

Period London Route  Liverpool to Norwich Route  Local Routes Overall
Number of trains Percentage of Total Trains Number of trains Percentage of Total Trains Number of trains Percentage of Total Trains Number of trains Percentage of Total Trains
1 0 0.00% 0 0.00% 0 0.00% 0 0.00%
2

0

0.00% 0 0.00% 0 0.00%

0

0.00%
3 0 0.00% 1 0.01% 0 0.00% 1 0.01%
4 0 0.00% 1 0.01% 0 0.00% 1 0.01%
5 0 0.00% 0 0.00% 0 0.00% 0 0.00%
6 0 0.00% 0 0.00% 0 0.00% 0 0.00%
7 0 0.00% 1 0.01% 0 0.00% 0 0.01%
8 0 0.00% 0 0.00% 0 0.00% 0 0.00%
9 1 0.01% 0 0.00% 0 0.00% 1 0.01%
 10 0 0.00% 0 0.00% 0 0.00% 0 0.00%
 11 0 0.00% 0 0.00% 0 0.00% 0 0.00%
 12 0 0.00% 1 0.01% 0 0.00% 1 0.01%
 13 0 0.00% 0 0.00% 0 0.00% 0 0.00%
2016/2017        
 1  0  0.0%  0  0.0%  1  0.0%  0.0%
 2 0 0.0% 0 0.0% 0 0.0% 0 0.0%
 3 10 0.1% 0 0.0% 0 0.0% 10 0.1%
 4 2 0.0% 0 0.0% 0 0.0% 2 0.0%
 5 0 0.0% 1 0.0% 0 0.0% 1 0.0%
 6 0 0.0% 0 0.0% 1 0.0% 1 0.0%
 7 0 0.0% 0 0.0% 0 0.0% 0 0.0%
 8 7 0.1% 0 0.0% 0 0.0% 7 0.1%
 9 2 0.0% 0 0.0% 1 0.0% 3 0.0%
 10 0 0.0% 0 0.0% 0 0.0% 0 0.0%
 11 0 0.0% 0 0.0% 0 0.0% 0 0.0%
 12 0 0.0% 0 0.0% 2 0.0% 2 0.0%
 13 0 0.0% 0 0.0% 0 0.0% 0 0.0%
2017/18  
 1 0 0.0% 0 0.0% 0 0.0% 0 0.0%
 2 2 0.0% 0 0.0% 0 0.0% 2 0.0%
 3 0 0.0% 0 0.0% 0 0.0% 0 0.0%
 4 0 0.0% 0 0.0% 0 0.0% 0 0.0%
 5 0 0.0% 0 0.0% 0 0.0% 0 0.0%
 6 0 0.0% 0 0.0% 0 0.0% 0 0.0%
7 0 0.0% 0 0.0% 0 0.0% 0 0.0%
8 1 0.0% 0 0.0% 0 0.0% 1 0.0%
9 0 0.0% 0 0.0% 0 0.0% 0 0.0%
10 0 0.0% 0 0.0% 0 0.0% 0 0.0%
11 1 0.0% 0 0.0% 0 0.0% 0 0.0%
12 2 0.0% 0 0.0% 0 0.0% 2 0.0%
13 0 0.0% 0 0.0% 0 0.0% 0 0.0%
2018/19
1 0 0/0% 0 0.0% 0 0.0% 0 0.0%
2 0 0.0% 0 0.0% 1 0.0% 1 0.0%
3 0 0.0% 0 0.0% 0 0.0% 0 0.0%
4 1 0.0% 0 0.0% 0 0.0% 1 0.0%
5 1 0.0% 1 0.0% 1 0.0% 3 0.0%
6 1 0.0% 0 0.0% 0 0.0% 1 0.0%
7 0 0.0% 0 0.0% 0 0.0% 0 0.0%
8 0 0.0% 0 0.0% 0 0.0% 0 0.0%
9 0 0.0% 0 0.0% 0 0.0% 0 0.0%
10 0 0.0% 0 0.0% 1 0.0% 1 0.0%

 

Cancelled Trains

cancellations 2002

Percentage of Trains Cancelled

Percentage (%) Local Services Liverpool - Norwich London Services EMT Overall
2016/2017
1701 1.3% 4.5% 0.6% 1.3%
1702 0.9% 1.7% 1.4% 1.2%
1703 1.0% 2.6% 3.0% 1.8%
1704 0.9% 2.0% 1.0% 1.0%
1705 1.1% 0.8% 3.7% 2.0%
1706 0.9% 2.8% 0.8% 1.0%
1707 0.4% 1.4% 0.6% 0.6%
1708 0.8% 1.7% 2.6% 1.5%
1709 1.1% 3.3% 1.9% 1.5%
1710 0.9% 1.9% 0.5% 0.9%
1711 0.5% 2.1% 0.3% 0.6%
1712 1.4% 5.4% 4.3% 2.8%
1713 0.7% 1.4% 0.4% 0.7%
2017/2018
1801 0.4% 1.3% 1.6% 0.9%
1802 0.4% 1.3% 1.7% 1.0%
1803 1.5% 3.1% 1.2% 1.5%
1804 0.8% 2.7% 0.6% 0.9%
1805 0.8% 2.8% 0.7% 0.9%
1806 0.4% 0.9% 0.5% 0.5%
1807 0.7% 4.7% 0.7% 1.1%
1808 0.8% 2.5% 0.6% 0.9%
1809 0.7% 2.2% 1.1% 1.0%
1810 1.0% 3.2% 0.9% 1.2%
1811 4.4% 7.7% 2.6% 4.0%
1812 3.2% 4.7% 2.3% 3.0%
1813 1.5% 4.0% 0.4% 1.3%
2018/2019
1901 0.7% 3.0% 1.4% 1.2%
1902 1.1% 2.4% 0.6% 1.0%
1903 0.9% 4.8% 1.0% 1.2%
1904 1.3% 6.5% 1.6% 1.8%
1905 2.4% 4.2% 0.9% 2.0%
1906 1.0% 2.9% 3.2% 2.0%
1907 1.9% 4.2% 0.9% 1.7%
1908 1.4% 2.6% 1.3% 1.4%
1909 1.6% 2.1% 1.9% 1.7%
1910 1.2% 2.7% 0.4% 1.1%

       
         

Passenger Information During Disruption (PIDD) research

The rail industry wishes to understand better the extent to which each train operator is providing effective communications about disruption to their customers and what improvements might be made.

Read the Wave 1 research findings (December 2015 - February 2016)

National Rail disruption survey

National Rail are conducting research into rail disruption and would like your views. This short questionnaire should take 5 minutes to complete.

Complete the survey