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Most tickets are available until 09.08.2019
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Take a look at our performance information, including; lateness of our trains and fewer carriages statistics in the tables below.
Since July 2017, Britain’s rail companies have been using the most transparent measure for train punctuality of any railway in Europe as part of our drive to improve services for passengers for the long-term.We are now reporting the proportion of trains arriving to the minute at every station on the timetable, known as a ‘station stop’, where technology allows. In addition, we will continue to report data as per the public performance measure (PPM) which measures trains arriving on time within five or 10 minutes of scheduled arrival time (dependent on whether it is a regional or long distance service)From April 2019, the industry started using the more transparent measure as its official punctuality metric.The figures below show the date using the new measure – quantifying how punctually trains are reaching stations, from ‘early’ through to ‘30 minutes after’ the timetable.
Our Public Performance Measurement (PPM) is the number of trains reaching their final destination 'on time'. On time is defined as within five minutes for Regional and within ten minutes for Long Distance trains.
Our Right Time Railway (RTR) figures detail the percentage of trains that arrive their final destination early / right time.
Liverpool to Norwich Route
Number of trains
The rail industry wishes to understand better the extent to which each train operator is providing effective communications about disruption to their customers and what improvements might be made.
Read the Wave 1 research findings (December 2015 - February 2016)
National Rail are conducting research into rail disruption and would like your views. This short questionnaire should take 5 minutes to complete.
Complete the survey
For help with complaints, assistance or lost luggage while travelling on our trains or anything else.