Our service for passengers with impairments

We’re committed to meeting the needs of our passengers with disabilities and to providing excellent customer service. That's why we have a Disabled People’s Protection Policy (DPPP), setting out how we protect the interests of  passengers who have disabilities.

If you wish to see the full policies online, please select one of the below:

This information is also available in large print, audiotape, CD and Braille; phone 08000 11 33 23 or Textphone 03457 078 051 for more information.

Download Adobe Acrobat Reader (link opens a new browser window) to view the PDFs.