Lost Property Policy | Information | East Midlands Trains

Lost Property Policy

If you are unfortunate enough to leave an item on our trains or at one of our stations, our Customer Promise is to:

  • Always be there when you need us and willing to help find your lost item and
  • Make it as easy as possible to reunite you with your item.

Items that have been found by our staff will be handed in and stored at one of our main stations; DerbyNottinghamLeicester, Lincoln and Sheffield. Item details will be logged onto a central database (please note it can take up to 48 hours for items to be logged onto the database).

If you need to contact us about an item of property, please complete the details on our Lost Property form including your contact email address and details of the item.

Our system will automatically check against the main database to determine if the item has been located. If it has, we will send you an email to let you know and how you can collect it. If the item is not found, our system will continue to check and keep you informed (everyday for a week and then weekly up until three months). Unfortunately, after three months we will need to call off the search, as it is unlikely that the item will be found.

To ensure any items are not lost in transit between stations, we cannot return the item to you. However at Nottingham and Sheffield, you can book a courier (CarryMyLuggage) via a link on the email that we will send to you. If you wish to use another courier (or the item is at a different staton) please click the link on the email to tell us that you will be collecting, but add the name of the courier company. Any labels provided will need to be sent to us at Lost Propertycsc@eastmidlandstrains.co.uk,

East Midlands Trains no longer charge for retrieval and storage of lost property, making it that bit easier for you to collect your lost items.

 Please note that to ensure safety any credit/debit cards and cheque books are retained for up to 24 hours and then securely destroyed. Under Government guidelines, any passports will be handed in to the British Transport Police.  

Any property taken into a Train Company's safekeeping which has not been retrieved within three months will be sold or otherwise disposed of and any money from the sale will be kept by the Train Company. Items which are perishable may be disposed of earlier.