Passenger Information During Disruption

We know that getting you to your destination on time is important, unfortunately there are times when disruption occurs and we are unable to run the train service as planned.

We are working with the Rail Delivery Group to define the level of Passenger Information During Disruption, so that when we do experience disruption, we are giving you the best possible information.

If you would like to read more, please click to view the approved code of practice. You can also view our own Passenger Information During Disruption Local Delivery Plan.

If you have been affected by disruption and have some feedback, please take a couple of minutes to complete our survey.