Disruption Information

29.11.2017

Current Disruptions

You can get the latest news and updates on disruption by following us on Twitter @EMTrains.

Journey Alerts:

You can set up alerts to receive personalised information from National Rail Enquiries about your train service via email, text and twitter. 

  • Email and Twitter alerts are free, text alerts cost 25p for each alert
  • You can set up alerts for journeys that include multiple train operators (you can't subscribe from a mobile yet)

To sign up for Journey Alerts through National Rail see here:

Refunds

If your tickets were purchased over the phone or via our website please return them to-

East Midlands Trains
Refunds Department
PO Box 23972
Edinburgh
EH3 5DA

We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely. If they have not yet been collected and were bought online, you can request a refund by logging into My Account and going to the Order Status and Refund applications section. Please note the the conditions of some tickets may mean that they cannot be refunded.

If bought at a station, they need to be returned to the relevant station ticket office, which will process the refund.

Delay Compensation

If you have been delayed over 30 minutes you may be entitled to claim compensation, full details of how to claim compensation and our online claim form can be found here.

Improving our Information During Disruption

If you have been affected by disruption and have some feedback, please take a couple of minutes to complete our survey to help us to improve communication in the future. Click here for more information.