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Most tickets are available until 29.12.2017
Travelling in a group of 10 or more? For a range of great discounts and benefits get in touch with our dedicated Group Travel team on 03457 125 678.
Find the cheapest tickets with our Best Fare Finder.
To check your journey from your station please use our live departure boards here.You can get the latest news and updates on disruption by following us on Twitter @EMTrains.
Some trains have fewer coaches today than planned, please see here:
Travelling to / from the Derby County v Nottingham Forest game on Sunday 15th October see here:
Liverpool South Parkway to Liverpool Lime Street - Route improvement work is taking place at Liverpool Lime Street until 22nd October. For more information and travel advice see here:
Leicester - Bedford - Route improvement work will be taking place on our London route on Sunday 29th October. For more information and travel advice see here:
If your tickets were purchased over the phone prior to the 14 August 2017, please return them to-
Refunds East Midlands Trains Customer Service Centre 1 Prospect PlaceMillennium WayPride ParkDerbyDE24 8HG
If your tickets were purchased over the phone after the 14 August 2017, please return them to-
East Midlands Trains Refunds Department PO Box 23972 Edinburgh EH3 5DA
We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely.
If your tickets were purchased via our website (at anytime), please return them to-
We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely. If they have not yet been collected and were bought online, you can request a refund by logging into My Account and going to the Order Status and Refund applications section. Please note the the conditions of some tickets may mean that they cannot be refunded.
If bought at a station, they need to be returned to the relevant station ticket office, which will process the refund.
We do not offer refunds on Print at Home tickets.
If you have been delayed over 30 minutes you may be entitled to claim compensation, full details of how to claim compensation or if you wish to download a claim form please click here.
If you have been affected by disruption and have some feedback, please take a couple of minutes to complete our survey to help us to improve communication in the future. Click here for more information.