We have placed cookies on your computer, as they are essential for parts of the site to operate. You may delete and block all cookies from this site, but certain functionality will cease to operate. Find out more about the Stagecoach cookie.
Most tickets are available until 07.12.2018
Travelling in a group of 10 or more? For a range of great discounts and benefits get in touch with our dedicated Group Travel team on 03457 125 678.
Find the cheapest tickets with our Best Fare Finder.
You can get the latest news and updates on disruption by following us on Twitter @EMTrains.
You can set up alerts to receive personalised information from National Rail Enquiries about your train service via email, text and twitter.
To sign up for Journey Alerts through National Rail see here:
If your tickets were purchased over the phone or via our website please return them to-
East Midlands Trains Refunds Department PO Box 23972 Edinburgh EH3 5DA
We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely. If they have not yet been collected and were bought online, you can request a refund by logging into My Account and going to the Order Status and Refund applications section. Please note the the conditions of some tickets may mean that they cannot be refunded.
If bought at a station, they need to be returned to the relevant station ticket office, which will process the refund.
If you have been delayed over 30 minutes you may be entitled to claim compensation, full details of how to claim compensation and our online claim form can be found here.
If you have been affected by disruption and have some feedback, please take a couple of minutes to complete our survey to help us to improve communication in the future. Click here for more information.