Disruption Information


Current Disruptions

To check your journey from your station please use our live departure boards here.

Disruption to our trains on the London/Nottingham/Sheffield route more info here


You can get the latest news and updates on disruption by following us on Twitter @EMTrains.


If your tickets were purchased over the phone or via our website please return them to-

East Midlands Trains
Refunds Department
PO Box 23972

We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely. If they have not yet been collected and were bought online, you can request a refund by logging into My Account and going to the Order Status and Refund applications section. Please note the the conditions of some tickets may mean that they cannot be refunded.

If bought at a station, they need to be returned to the relevant station ticket office, which will process the refund.

We do not offer refunds on Print at Home tickets.

Delay Compensation

If you have been delayed over 30 minutes you may be entitled to claim compensation, full details of how to claim compensation or if you wish to download a claim form please click here.

Improving our Information During Disruption

If you have been affected by disruption and have some feedback, please take a couple of minutes to complete our survey to help us to improve communication in the future. Click here for more information.