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Most tickets are available until 10.11.2017
Travelling in a group of 10 or more? For a range of great discounts and benefits get in touch with our dedicated Group Travel team on 03457 125 678.
Find the cheapest tickets with our Best Fare Finder.
To check your journey from your station please use our live departure boards here.You can get the latest news and updates on disruption by following us on Twitter @EMTrains.
Improvement work is being carried out between Peterborough and Ely from Saturday 26th August to Monday 28th August, see info here:
Network Rail are carrying out upgrade works at London Euston in preparation for the introduction of HS2 on Saturday 26 and Sunday 27 August. While this does not directly affect the running of our trains; it is likely that some trains and stations will be busier than usual. More information here
Tickets purchased over the phone
If your tickets were purchased over the phone prior to the 14 August 2017, they will need to be sent back to -
Refunds East Midlands Trains Customer Service Centre 1 Prospect PlaceMillennium WayPride ParkDerbyDE24 8HG
If your tickets were purchased over the phone after the 14 August 2017, they will need to be sent back to -
East Midlands Trains Refunds Department PO Box 23972 Edinburgh EH3 5DA
We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely.
Tickets purchased over the website
If your tickets were purchased via our website (at anytime), they will need to sent back to -
We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely. If they have not yet been collected and were bought online, you can request a refund by logging into My Account and going to the Order Status and Refund applications section. Please note the the conditions of some tickets may mean that they cannot be refunded.
If bought at a station, they need to be returned to the relevant station ticket office, which will process the refund.
We do not offer refunds on Print at Home tickets.
If you have been delayed over 30 minutes you may be entitled to claim compensation, full details of how to claim compensation or if you wish to download a claim form please click here.
If you have been affected by disruption and have some feedback, please take a couple of minutes to complete our survey to help us to improve communication in the future. Click here for more information.