Disruption Information

16.08.2017

Essential route improvement work will be taking place between Liverpool South Parkway and Liverpool Lime Street

We've started to make big improvements to your railway which means you may experience some disruption whilst we carry out the work.

From Saturday 30th September until Sunday 22nd October our trains will be unable to run between Liverpool South Parkway and Liverpool Lime Street. Journey times will be extended by 10-15 minutes. 

For more information on these improvements please see here:

Trains from Norwich to Liverpool Lime Street

Our trains between Norwich and Liverpool Lime Street will terminate at Liverpool South Parkway, you can then change for a Merseyrail train service to Liverpool Central or Moorfields station in Liverpool City Centre. 

For a map which includes other Merseyrail stations in Liverpool see here: 

Trains from Liverpool Lime Street to Norwich

You can travel from Central or Moorfields stations in Liverpool City Centre to Liverpool South Parkway using Merseyrail services and then change for our trains from Liverpool South Parkway. 

If you're travelling from Liverpool stations you'll need to collect your tickets before starting your journey. If you've booked 7 days in advance, you will also have the option to have your tickets posted to you. Ticket collection and purchasing facilities are available at Liverpool Lime Street station

Please be aware that Alcohol is not permitted on board Merseyrail services. 

Refunds

Tickets purchased over the phone

If your tickets were purchased over the phone prior to the 14 August 2017, they will need to be sent back to -

Refunds
East Midlands Trains Customer Service Centre
1 Prospect Place
Millennium Way
Pride Park
Derby
DE24 8HG

If your tickets were purchased over the phone after the 14 August 2017, they will need to be sent back to -

East Midlands Trains
Refunds Department
PO Box 23972
Edinburgh
EH3 5DA

We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely.

Tickets purchased over the website

If your tickets were purchased via our website (at anytime), they will need to sent back to -

East Midlands Trains
Refunds Department
PO Box 23972
Edinburgh
EH3 5DA

We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely. If they have not yet been collected and were bought online, you can request a refund by logging into My Account and going to the Order Status and Refund applications section. Please note the the conditions of some tickets may mean that they cannot be refunded.

If bought at a station, they need to be returned to the relevant station ticket office, which will process the refund.

We do not offer refunds on Print at Home tickets.