Disruption Information

11.10.2017

We've started to make big improvements to your railway which means you may experience some disruption whilst we carry out the work.

 

So that we can offer a faster and more reliable journey in the future, we need to make some improvements to our railway right now. These include some essential work on the track and signaling equipment.

On Saturday 21st October and Monday 23rd October, train services between Lincoln and Peterborough will run between Spalding and Peterborough only.

Buses will replace trains between Lincoln and Spalding.

If you are travelling to Peterborough

Our trains from Doncaster will terminate at Lincoln, where a replacement bus will run to Spalding You will then be able to join our train service between Spalding and Peterborough. 

If you are travelling to Doncaster

Our trains will run from Peterborough and terminate at Spalding where a replacement bus will run to Lincoln. Trains will resume from Lincoln for journeys to Doncaster.

Our amended timetable can be found here

For more information on replacement buses click here

If you require assisted travel for your journey please visit our website by clicking here and booking in advance. 

We'll keep you updated on how our improvement work is going on our website and on Twitter @EMTrains #EMTUpdate

You can plan your journey by using our online journey planner here.

If you decide not to travel you can apply for a refund. Tickets are refunded at the place where the ticket was bought.

 If your tickets were purchased over the phone prior to the 14 August 2017, please return them to- 

Refunds
East Midlands Trains Customer Service Centre
1 Prospect Place
Millennium Way
Pride Park
Derby
DE24 8HG

If your tickets were purchased over the phone after the 14 August 2017, please return them to-

East Midlands Trains
Refunds Department
PO Box 23972
Edinburgh
EH3 5DA

We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely.

If your tickets were purchased via our website (at anytime), please return them to-

East Midlands Trains
Refunds Department
PO Box 23972
Edinburgh
EH3 5DA

We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely. If they have not yet been collected and were bought online, you can request a refund by logging into My Account and going to the Order Status and Refund applications section. Please note the the conditions of some tickets may mean that they cannot be refunded.

If bought at a station, they need to be returned to the relevant station ticket office, which will process the refund.

We do not offer refunds on Print at Home tickets.