Disruption Information


Unused Tickets

If you have purchased a ticket and no longer wish to travel you can claim a refund using the following methods. 

If your tickets were purchased over the phone, website or app, please return your tickets to:

East Midlands Trains
Refunds Department
PO Box 23972

We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely. If they have not yet been collected and were bought online, you can request a refund by logging into My Account and going to the Order Status and Refund applications section. Please note the conditions of some tickets may mean that they cannot be refunded.

What if I have an Advance Ticket?

Whilst Advance tickets are usually non-refundable, but if you decide to abandon your journey due to the route disruption this weekend you will be entitled to a full refund.

You won't be able to do this via your app or website, instead please choose one of the following options:

If you purchased traditional paper tickets on the East Midlands Trains website or app please send copies of your tickets to getintouch@eastmidlandstrains.co.uk.

If you purchased a mobile e-ticket please call our online sales team on 0370 333 4875.

If you purchased an Advance ticket through a non-EMT website or app then please contact the seller to obtain a refund.

If your tickets were purchased at a station, please return your ticket to the relevant station ticket office.