Disruption Information

02.10.2017

We've started to make big improvements to your railway which means you may experience some disruption whilst we carry out the work.

On Sunday 29th October there are no direct trains to and from London St Pancras International and the north. This is so essential work to upgrade the track and signalling equipment can be made to offer a faster and more reliable.

Sunday 29th October

If you are travelling Southbound

Our trains from Sheffield / Derby and Nottingham will terminate at Leicester; there will be then be an express rail replacement bus between Leicester and Bedford where you can then connect with a train from Bedford to Luton / Luton Airport Parkway and London St Pancras International. There will also be rail replacement buses if you are travelling to Market Harborough, Kettering and Wellingborough. If you are travelling from Corby there will be a rail replacement bus between Corby and Kettering where you can connect with a bus to Bedford.

If you are travelling Northbound

Our trains from London St Pancras International will terminate at Bedford, an express rail replacement bus will run between Bedford and Leicester where you can then connect with trains to Nottingham / Derby / Sheffield. There will also be rail replacement buses at Bedford if you are travelling to Wellingborough, Kettering and Market Harborough. If you are travelling to Corby, there will be a rail replacement bus between Bedford and Kettering where you can change for a bus to Corby.

Rail Replacement pick up points

Leicester – Rail Replacement buses will depart from the Station car park, see here:

Bedford – Rail Replacement buses will depart from the front of the station.

You are also able to use your East Midlands Trains ticket between London St Pancras and Bedford on Thameslink services.

Please see here for our full timetable. 

For more information on replacement buses click here

If you require assisted travel for your journey please visit our website by clicking here and booking in advance. 

We'll keep you updated on how our improvement work is going on our website and on Twitter @EMTrains #EMTUpdate

You can plan your journey by using our online journey planner here.

If you decide not to travel you can apply for a refund. Tickets are refunded at the place where the ticket was bought.

 If your tickets were purchased over the phone prior to the 14 August 2017, please return them to-

Refunds
East Midlands Trains Customer Service Centre
1 Prospect Place
Millennium Way
Pride Park
Derby
DE24 8HG

If your tickets were purchased over the phone after the 14 August 2017, please return them to-

East Midlands Trains
Refunds Department
PO Box 23972
Edinburgh
EH3 5DA

We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely.

If your tickets were purchased via our website (at anytime), please return them to-

East Midlands Trains
Refunds Department
PO Box 23972
Edinburgh
EH3 5DA

We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely. If they have not yet been collected and were bought online, you can request a refund by logging into My Account and going to the Order Status and Refund applications section. Please note the the conditions of some tickets may mean that they cannot be refunded.

If bought at a station, they need to be returned to the relevant station ticket office, which will process the refund.

We do not offer refunds on Print at Home tickets.