News from East Midlands Trains


Customers Benefit from Improved Ticketing Facilities at Mansfield Station

  • Launch of new integrated train and bus ticket office on Monday 3 February
  • Extended ticket office opening hours
  • Long term plans to offer tickets on both platforms

A new integrated ticket office offering both train and bus tickets will be opened at Mansfield train station on Monday 3 February.

The initiative comes on the back of the recent improvements in Mansfield which now provide a quick and easy transport interchange between the bus and train stations.   

The new ticket office will be located on platform 1 at Mansfield station and will initially be open Mondays to Fridays from 06.00 to 15.15 and on Saturdays from 06.00 until 13.15, offering a comprehensive range of services including rail and bus tickets.  The office will also sell tickets for major coach operators including Stagecoach

This offers a significant improvement on the rail only ticket office which was open on Monday to Saturday mornings only.  There are also plans to sell tickets from both sides of the station, increase the number of ticket office staff available at the station and further extend the opening hours.

Andy Moore, Head of Stations for East Midlands Trains, said: “Following the improvements made in Mansfield to deliver an integrated transport hub, this is a great opportunity to provide a new joint ticketing hub for our customers.  The ticket office will offer extended opening hours and more comprehensive advice on all the different modes of transport available."

The new ticket office will be run on behalf of East Midlands Trains by TanZo Passenger Services (TPS Rail), who have 10 years' experience in managing ticketing services and operating retail outlets for other transport providers and local authorities. TPS have experience of successfully running the bus ticketing operation for Mansfield and also operate the coach ticketing outlets at Manchester Airport, as well as those at Blackpool Coach Station on behalf of Blackpool Council.  

Derek Scott, Managing Director for TPS, commented: “This is a great opportunity for us to build on our experiences of retail over the last 10 years. Our team of trained staff look forward to delivering a fully integrated service for passengers in Mansfield.”

Tony Egginton, Mayor of Mansfield said: “I am delighted to welcome back the TanZo Passenger Services (TPS Rail) team into Mansfield. The extended opening hours at the railway station ticket office will benefit the travelling public and provide a face to face comprehensive customer service which is something TPS has excelled at in the past with their involvement in the former bus station. It is good news that they can put their local knowledge and expertise together to bring their services back here”.