News from East Midlands Trains


Customers to benefit from new ticket machines at Matlock line stations

  •  Ticket vending machines installed at five stations across the Matlock line
  • Installation follows feedback from customers
  • Machines allow tickets to be purchased 24/7

East Midlands Trains this week finished installing five new ticket vending machines (TVM) and enhanced CCTV coverage at stations along the Matlock line.

The new machines make it easier for customers to buy tickets on the spot and collect tickets that have been ordered online. This investment means that all stations on the Matlock (Derwent Valley) line now have ticket machines.

The machines, all placed at unmanned stations which previously didn’t have any kind of ticket purchasing facility, will be available 24 hours a day, seven days a week.

Delivered in partnership with the Department for Transport, the machines are at Matlock Bath, Cromford, Whatstandwell and Ambergate stations, with a second machine installed at Belper.

Works were undertaken using local companies including Bowmer & Kirkland and KA Brooks Electrical.

Jason Cocker, Area Station Manager, Derbyshire said, “We’ve listened to our customers who have said that they want to be able to turn up at their local stations and buy their tickets before jumping on board, so that’s just what we’ve done. We’ve provided them with a service which enables them to turn up at anytime and buy tickets.

“We hope that by offering this service customers will find it easier to buy their ticket and make their journey across the network.”

Plans are in place to introduce more TVMs at East Midlands Trains' stations as part of the recent Franchise Award.