News from East Midlands Trains


East Midlands Trains Calls On Passengers To Nominate Their Customer Service Champions

  • Customer Service category part of Stagecoach Group Champions Awards
  • Cash prizes for passengers who enter winning staff member
  • Awards also recognise success in safety, environment, health, innovation and community
  • Customer nominations can be made by visiting or emailing

East Midlands Trains is inviting rail passengers to nominate their favourite member of staff for the 2015 Stagecoach Group Customer Service Champions Award.

This is the sixth year of Stagecoach’s Group-wide Champions Awards which recognise staff achievements in a number of categories including safety, environment, health, innovation, community and customer service.

The awards are open to employees across Stagecoach’s bus and rail operations in the UK and North America.and more than 90 staff members have been honoured for their outstanding efforts over the past six years.

East Midlands Trains is calling on the help of its millions of rail customers to nominate their favourite employee – it could be a driver, train manager, guard, member of station staff, catering personnel, customer service assistant, or any other member of the East Midlands Trains team.

All employees nominated will be in with a chance of winning a gold, silver or bronze champions award along with a cash prize.

In addition, customers who nominate a winning employee will also receive a cash prize*. The customer who nominates a gold award-winning employee will receive £500, the customer who puts forward a silver award-winning employee will receive £250 and the customer who nominates a bronze award-winning employee will receive £125.

East Midlands Trains Managing Director Jake Kelly said: “We know many of our staff have a great relationship with our customers and the job they do is appreciated by many local people. This is a chance for our customers to help local staff gain recognition at a national level as well as potentially winning a prize themselves.

“We hope people will take the time to nominate their favourite East Midlands employee.”

Customers who wish to nominate an employee should visit or email to give details of the staff member and an explanation of why they believe the employee deserves to win an award. The deadline for nominations is midnight on Thursday 30 April 2015.

For further information about Stagecoach Group visit