News from East Midlands Trains


East Midlands Trains’ Delay Repay charity scheme raises over £500 for Railway Children in one month

New Delay Repay charity option on East Midlands Trains website raised over £500 since it was launched last month

Find out more about Delay Repay at

East Midlands Trains’ innovative new scheme enabling customers to donate their Delay Repay compensation to charitable causes has raised over £500 in one month.

Following the introduction of Delay Repay, which enables customers to be compensated if their journey overruns by 30 minutes or more, the new charity initiative has allowed people to make a difference with the click of a button.

The first charity nominated was Railway Children, a charity fighting for children at risk on the streets of the UK, India and East Africa who run away from home or are forced to leave due to poverty, violence or neglect.

Jake Kelly, Managing Director for East Midlands Trains, said: “We’re really delighted that this scheme has already been well received by our customers.

“We dislike our trains being late as much as our customers do and we do everything we can to avoid delays. However, if we can make sure that good causes such as Railway Children can benefit from any unfortunate delays, then at least we’re making a positive difference.

“We’d really like to hear from our customers about their suggestions for which other charitable causes or organisations we could select to be recipients of this scheme in future.”

Dave Ellis, Corporate Partnerships Manager for Railway Children, said: “We are so grateful for all the support we receive from our partners in the rail industry including East Midlands Trains.

“This project has already raised money that will have a very real impact on the lives of vulnerable children in the UK, India and East Africa.

“Just £6 will allow us to feed a child in India three meals a day for a week, £11 could buy a new set of clothes for a child in Africa and £20 could fund an hour of support work for the family of a UK runaway.”

Find out more about Delay Repay at

Customers can continue to claim their Delay Repay compensation either by Bacs (bank transfer, Paypal, cheque or rail travel vouchers).