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Passengers continue to be satisfied with their East Midlands Trains service, according to the results of the latest National Passenger Survey issued today (29 June).
Overall passenger satisfaction remained at a high level of 86%, whilst satisfaction with services on the Liverpool to Norwich line increased to 92%, representing an 8% year on year increase.
Other improvements on this busy line, which covers some 250 miles and serves cities with a combined population of more than seven million people include:
David Horne, Commercial & Customer Service Director for East Midlands Trains, said: “It’s really pleasing that this route, which had historically suffered from a lack of investment and resources prior to the start of the East Midlands Trains’ franchise, has seen such a boost in passenger satisfaction.
“As well as operating completely refurbished trains on this line, this autumn will see the delivery of additional carriages to help increase the capacity of services between Nottingham and Liverpool, which we know will help to improve satisfaction even further.”
For a full copy of the Spring 2010 National Passenger Survey, visit www.passengerfocus.org.uk.
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