We have placed cookies on your computer, as they are essential for parts of the site to operate. You may delete and block all cookies from this site, but certain functionality will cease to operate. Find out more about the Stagecoach cookie.
Most tickets are available until 06.09.2019
Travelling in a group of 10 or more? For a range of great discounts and benefits get in touch with our dedicated Group Travel team on 03457 125 678.
Find the cheapest tickets with our Best Fare Finder.
Passengers continue to be satisfied with their East Midlands Trains service, according to the results of the latest National Passenger Survey issued today (29 June).
Overall passenger satisfaction remained at a high level of 86%, whilst satisfaction with services on the Liverpool to Norwich line increased to 92%, representing an 8% year on year increase.
Other improvements on this busy line, which covers some 250 miles and serves cities with a combined population of more than seven million people include:
David Horne, Commercial & Customer Service Director for East Midlands Trains, said: “It’s really pleasing that this route, which had historically suffered from a lack of investment and resources prior to the start of the East Midlands Trains’ franchise, has seen such a boost in passenger satisfaction.
“As well as operating completely refurbished trains on this line, this autumn will see the delivery of additional carriages to help increase the capacity of services between Nottingham and Liverpool, which we know will help to improve satisfaction even further.”
For a full copy of the Spring 2010 National Passenger Survey, visit www.passengerfocus.org.uk.
For help with complaints, assistance or lost luggage while travelling on our trains or anything else.