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The team at East Midlands Trains are celebrating this week after the news that its internal communications team have scooped a top award at the prestigious HSBC Rail Business Awards.
The award, which was for Internal Communications Excellence, was given to East Midlands Trains in recognition of the team’s work in launching the new organisation. East Midlands Trains, which launched on 11 November 2007, was formed from three different companies (Midland Mainline, Maintrain and Central Trains) and involved merging together three very fragmented groups of staff with no understanding of what East Midlands Trains stood for. The internal communications team worked to turn this around and achieve an engaged and committed workforce.
Anna Richardson, Employee Engagement Manager for East Midlands Trains, who collected the award at a ceremony on 19 February commented:
“We’re very proud to receive this award and would like to thank the judges for recognising the achievements that we have made. The key to good customer service is committed staff who feel truly part of the company they work for, and we’re delighted that our investment in staff communications has helped to play a real part in pulling together a unified and dedicated workforce.”
A photograph from the evening is available by request call the press office on 01332 867060.
For more information on East Midlands Trains, visit the website at eastmidlandstrains.co.uk.