News from East Midlands Trains


East Midlands Trains customers raise £1,500 for Mind charity

  • Innovative scheme allows customers to donate their Delay Repay compensation
  • Raised a total of £1,500 since March
  • Mind is the leading mental health charity in England and Wales and provides advice and support to empower anyone experiencing a mental health problem

East Midlands Trains customers have raised over £1,500 for Mind just by donating their Delay Repay compensation.

At the start of 2017, East Midlands Trains announced an innovative scheme which allowed customers who are claiming compensation for a delayed journey to instead donate it to charity. Throughout 2017 customers who travelled with East Midlands Trains raised a total of £2,265 for Railway Children. Since March 2018, customers have raised £1,500 for the charity, Mind.

Jake Kelly, Managing Director, East Midlands Trains, said: “We’re delighted our customers have helped to raise over £1,500 for Mind.

 “We hope this scheme will continue to provide support for Mind throughout the year and we would like to thank our customers for their generosity.”

Karen Bolton, Head of Community and Events Fundraising, Mind, added: “We’re very grateful to East Midlands Trains for their fantastic support of Mind’s work. All money raised will allow us to continue to be there for people who need it, when they need it the most and to fight to make sure that everyone with a mental health problem gets the support and respect they deserve.”

Mind provide support for anyone who may be experiencing a mental health problem. One in four people in England and Wales will experience a mental health problem in any given year.

East Midlands Trains compensation scheme, Delay Repay, allows customers to claim money back if their journey is delayed by 30 minutes or more. Customers can continue to claim the money in a variety of ways, including bank transfer, cheque, PayPal or travel vouchers. This scheme also allows customers to simply tick a box and their compensation is paid, in full, to the chosen charity.

For more information on Delay Repay, visit: