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East Midlands Trains passengers are now benefiting from even cleaner trains and stations as part of the £13million investment programme to provide better journeys across the network.
This investment is providing new cleaning teams to carry out ‘deep cleaning’ at stations right across the network. This involves using heavy duty cleaning equipment to jet wash platforms and pathways, cleaning harder to reach areas more frequently as well as helping existing station teams to tidy larger waiting rooms, ticket offices and station concourses and booking halls.
In addition, extra staff will be working on trains to and from London, cleaning 60 trains every day for the thousands of passengers who use these services.
The most recent National Rail Passenger Survey found 87% of passengers were satisfied with the cleanliness of East Midlands Trains stations and 84% were satisfied with the cleanliness of train carriages – both above the national average for similar train operators.
Andrew Conroy, Acting Customer Experience Director for East Midlands Trains, said: “We know how important it is to passengers that our trains and stations are clean and tidy. That is why we are investing to make sure they are cleaned even more frequently.
“Our deep clean teams will be carrying out intensive cleaning at stations across our route – as well as assisting our existing station teams to clean larger areas, such as booking halls and larger waiting rooms. Meanwhile, our extra staff on trains will be cleaning 60 trains every day, and passengers will see them on more trains, more often.”