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East Midlands Trains is launching a new scheme that enables customers to donate their Delay Repay compensation to charitable causes in an innovative industry first.
Following the introduction of Delay Repay, which enables customers to be compensated if their journey overruns by 30 minutes or more, this new initiative will offer the opportunity to make a difference with the click of a button.
The first charity nominated is Railway Children, a charity fighting for children at risk on the streets of the UK, India and East Africa who run away from home or are forced to leave due to poverty, violence or neglect.
Jake Kelly, Managing Director for East Midlands Trains, said: “We’re really excited to be the first train company in the UK to launch this new scheme and we hope it will be of great benefit to charitable causes such as Railway Children.
“Obviously we dislike our trains being late as much as our customers do and we do everything we can to avoid any delays. However, if we can make sure that a good cause such as Railway Children could benefit in some way from any unfortunate delays, then at least we’re making a positive difference.
“Moving forward, we’re looking for feedback from our customers on this and would love to hear their suggestions for which other charitable causes or organisations we could select to be recipients of this scheme.”
Dave Ellis, Corporate Partnerships Manager for Railway Children, said: “We are so grateful for all the support we receive from our fantastic partners in the rail industry including East Midlands Trains.
“This project will hopefully help turn an unfortunate situation into something hugely positive, having a very real impact on the lives of vulnerable children in the UK, India and East Africa.
“Just £6 will allow us to feed a child in India three meals a day for a week, £11 could buy a new set of clothes for a child in Africa and £20 could fund an hour of support work for the family of a UK runaway.
“When you think about that you realise just what we will be able to achieve through this valuable partnership with East Midlands Trains and their customers.”
Customers can continue to claim their Delay Repay compensation either by Bacs (bank transfer, Paypal, cheque or rail travel vouchers).
For more information about Delay Repay, visit https://www.eastmidlandstrains.co.uk/information/Delay-Repay/