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East Midlands Trains, part of Stagecoach Group, is Britain’s most punctual long-distance rail operator, according to the latest official performance data.
Figures released by Network Rail for the period 25 July to 21 August show East Midlands Trains’ punctuality was 93.9%.
East Midlands Trains has been top of the long-distance operator league table for punctuality since January 2009.
The latest figures are a further improvement on the same period 12 months ago when punctuality was running at 92.8%.
Mark Steward, Operations Director for East Midlands Trains, said: “We are pleased our passengers are continuing to get the best punctuality of any long-distance operator in the country.
“We have made huge advances right across the network since taking over responsibility for the franchise in November 2007, and these figures reflect the investment we have made in our operation and our fleet, the joint working with Network Rail and the hard work of our own employees.”
East Midlands Trains is in the process of investing more than £30 million to improve its entire fleet of trains. The investment programme includes engineering modifications to deliver improved reliability as well as additional benefits for passengers such as on-board WiFi on all London services, improved CCTV and a bright new look across all of the company’s trains.
In addition to the fleet improvements, the recent completion of East Midlands Trains’ new £22 million train maintenance depot in Derby is helping to improve the reliability of the company’s 27 Meridian trains, which are used to run services to London.
East Midlands Trains has also been working hard to make improvements to the performance of its regional services. Since taking over the franchise in November 2007, performance on the local routes has risen from 83% to 92.6%, taking East Midlands Trains from the worst performing regional operator to its current position in the top three.