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East Midlands Trains passengers are more satisfied than ever before, according to the latest independent survey released today by national transport watchdog, Passenger Focus.
The survey, carried out in Spring 2010, showed that an impressive 86% of passengers were satisfied with their service, marking a 5% year on year increase and representing the highest ever level of customer satisfaction for East Midlands Trains.
Passenger satisfaction at East Midlands Trains is significantly above the national average of 83%.
East Midlands Trains’ rating improved significantly in a number of key areas, including:
David Horne, Customer Service Director for East Midland Trains, said: “Since the start of our franchise, we’ve been investing heavily into the things we know are important to our passengers, and have already spent over £70 million on making improvements to our trains, stations and depots. It’s great news that passengers are now starting to see the benefits of this investment programme.
“As well as the more visible improvement programme, we’ve also been investing time and money to ensure our passengers are guaranteed the best value ticket for their journey. This commitment to offering a range of value for money fares means that every week more than 11,000 people travel to London for just £32 or less, demonstrating just how cheap train travel can be.
“We’re extremely pleased with the results of the latest survey and are determined to keep on improving.”
For a full copy of the Spring 2010 National Passenger Survey, visit www.passengerfocus.org.uk.