News from East Midlands Trains


East Midlands Trains is helping Passenger Focus gather customer feedback

East Midlands Trains is supporting Passenger Focus, the UK's independent passenger watchdog, with collecting customer feedback looking for views of our stations and trains as well as the experience passengers have had whilst travelling with us. The work is being completed on behalf of the Department for Transport (DfT) in connection with their intention to award East Midlands Trains a new two-year franchise from October 2015.
The feedback given by our passengers will help us to shape our future service between October 2015 and October 2017 so we would urge you to have your say.
  • To provide feedback on your experience with East Midlands Trains please visit
  • If you would like to speak to a member of East Midlands Trains staff about a journey with us, please contact