News from East Midlands Trains


East Midlands Trains supports Disabled Access Day

East Midlands Trains supports Disabled Access Day with events at Leicester and Nottingham stations

Customers invited to take part in ‘Try a Train Day’

Further events with disability user groups planned at Derby, Sheffield, Nottingham and Lincoln stations

East Midlands Trains will be joining hundreds of venues and companies across the UK between 10-12 March to showcase accessibility to its stations and trains as part of a national third annual Disabled Access Day.

Following the success of last year’s awareness-raising day, this year’s national events will span a weekend, enabling as many people to get involved as possible. Events are designed to encourage disabled people, their friends and families to visit or try somewhere new.

East Midlands Trains will be promoting its Passenger Assist scheme which is designed to make using stations and trains as straightforward as possible. If customers book Passenger Assist, which is completely free, ahead of their journey then they will be met and assisted according to their needs where required.

On Friday 10 March, East Midlands Trains will be offering disabled passengers the opportunity to take part in a ‘Try a Train Day’, starting at Leicester station.  A staff-led guided tour of the station will provide an insight into how things work and also provide information about the Passenger Assist scheme.

Customers will board the train at Leicester along with the Passenger Assist team and head towards Nottingham station. At Nottingham, they will be met by the local station and Passenger Assist team and then learn more about East Midlands Trains in an informal Q&A session. After a quick tour of Nottingham station, the customers will return to Leicester.

Ruth Mays MBE, from the Vista Forum (Leicester, Leicestershire and Rutland Society for the Blind), said: “I think this is a fantastic opportunity to try a train with my new guide dog - having assistance from rail staff is such a bonus for visually impaired users such as myself.

“Travelling on public transport can be very daunting so knowing that the East Midlands Trains team is there to support me will really help to increase my confidence. I’m looking forward to becoming a frequent traveller by train in future.”

Duncan Cale, Stakeholder and Community Manager for East Midlands Trains, said: “We are delighted to be involved with Disabled Access Day and really looking forward to inviting members of the community on board to learn about how using trains can be an attractive and easy option.

“Confidence is always a major factor in whether or not someone with a disability wants to travel on a train and so we hope days like these will help demonstrate just how easy and convenient travelling by train can be, and at the same time, give people an opportunity to meet some of our friendly staff.”

To find out more about East Midlands Trains’ Passenger Assist programme, visit: