News from East Midlands Trains


Happy 1st Birthday East Midlands Trains - one hundred achievements in just one year

East Midlands Trains is celebrating its 1st birthday today, 11 November 2008. To mark this anniversary the company has been giving out birthday cake to passengers and compiling a list of just 100 of the many achievements made in the first year.

Managing Director, Tim Shoveller says, “In the relatively short period since the launch of the franchise we’ve wasted no time in making a start on improvements and planning for a brighter future for passengers.

“Looking at this list, which is only a fraction of what we have done, makes me feel very proud and excited to anticipate what we can expect in the future. We have a new and improved timetable launching in just over four weeks and £90m still to invest in stations, trains and depots. This major investment, coupled with the obvious ‘green’ benefits of rail travel, will attract even more people to use our services, helping to invest in the future of the railway for us all.”

Attached photographs, taken at Nottingham train station earlier today, show: 

  1. Jason Cocker, Station Manager at Nottingham, with Ann Brown, Senior Conductor from Lincoln
  2. Dave Carlisle (left) and Dave Bevan, Platform Assistants from Nottingham

Just 100 of the achievements made by East Midlands Trains in just one year!

  1. Seen the first refurbished East Midlands Train completed (we're refurbishing the entire fleet during our franchise)
  2. Operated more than 120,000 train services
  3. Appointed the contractor to start a £20m redevelopment of our Etches Park depot in Derby
  4. Sold over 60,000 cheap train tickets to or from London from only £1 plus a 50p booking fee
  5. Launched 'My Journeys' personalised section of website - including create your own timetable
  6. Seen the start of major improvement work by Network Rail at Derby train station to install new lifts and rebuild the platforms and canopies
  7. Introduced £79 through fare to Paris with East Midlands Trains and Eurostar
  8. Operated a much more reliable Sunday service than prior to the franchise - running more than 95% of all Sunday services
  9. Seen 6.7% more passengers travelling by train
  10. Filled 315 vacancies, including 132 new entrants
  11. Launched the Liverpool Norwich Route Development Stakeholder Board - working to improve service on this route
  12. Run a popular 2-for-1 promotion on journeys to and from Lincoln
  13. Served over 1.5 million cups of tea and coffee
  14. Launched a brand new website
  15. Held integrated transport liaison meetings with Stagecoach bus companies in East Midlands and Northamptonshire
  16. Become Sponsor Members of British Quality Foundation
  17. Become member of Derbyshire & Nottinghamshire Chamber of Commerce
  18. Launched new "Keep on the Planet Cool" carbon footprint-based marketing initiative
  19. Run 80% of services on several days when senior conductors took strike action
  20. Rescued Daisy the dog from the track at Long Eaton
  21. Appointed M&C Saatchi as our advertising agency
  22. Installed free WiFi in Derby train station First Class lounge
  23. Sponsored the ACORP Diversity conference at Nottingham
  24. Run special music train for ACORP on the Robin Hood Line
  25. Produced a "Days Out" guide for Matlock and Poacher lines
  26. Run additional services for Matlock illuminations
  27. Launched the "Right Time Railway" - an internal drive to improve performance
  28. Issued all staff with a brand new accurate-to-the-second watch
  29. Issued all despatch staff with a brand new whistle
  30. Launched a new "Get on Board" advertising campaign
  31. Sponsored the match ball at the Sheffield United v Man City football match
  32. Introduced a new Off-Peak fare
  33. Worked with ATOC to simplify our ticket types
  34. Started new rail-plus-hotel booking facility on our website
  35. Consulted more than 100 stakeholders about our timetable plans
  36. Procured a new revenue management system
  37. Awarded a contract for our new passenger counting equipment
  38. Reconfigured our Meridian fleet to ease overcrowding
  39. Awarded contract to refurbish our entire Class 158 train fleet
  40. Announced the start of Sunday services on The Robin Hood Line
  41. Launched a dedicated travel trade website for rail travel agents
  42. Opened a UK-based customer contact centre
  43. Launched a  new First Class catering range
  44. Run additional services to support the Spalding Flower Parade
  45. Opened a new integrated control centre with Network Rail
  46. Worked in partnership with Rail Union Learning to organise a Learning Open Day 
  47. Still ran 80% of trains on saturdays during RMT action 
  48. Run special charity train to Scarborough raising over £7,000 for The Railway Children
  49. Opened a new First Class passenger lounge at St. Pancras 
  50. Organised a surprise welcome for wartime sweethearts, Ernie and May at Sheffield train station
  51. Chosen to launch the pilot of a "station travel plan" initiative at Derby and Loughborough
  52. Introduced a new staff uniform
  53. Held a number of on-station and on-train "Meet the Manager" forums for passengers 
  54. Held a competition to name two new business services from Sheffield; The South Yorkshireman and The Sheffield Continental
  55. Provided 130 more car parking spaces at Chesterfield train station car park
  56. Recorded a best punctuality figure of 90.9%
  57. Taken delivery of a state-of-the-art Hydromaster cleaning machine
  58. Leased an additional HST power car to supplement our fleet
  59. Celebrated four train drivers being the first in the UK to achieve an ITQ qualification
  60. Unveiled the first six of 45 new brand new ticket vending machines (TVMs)
  61. Added 100 extra car parking spaces at Wellingborough train station
  62. Ran a special timetable for the Christmas period
  63. Taken part in a special "summit group" to take forward the launch of Corby train services
  64. Run additional services to support the Lincoln Christmas Market
  65. Welcomed the Dalai Lama onto our services
  66. Signed contract for new head office accommodation in Derby
  67. Issued BlackBerrys to even more front line staff - helping them to keep passengers up-to-date during disruption
  68. After consultation with over 200 employees, we launched our internal vision, values and behaviours
  69. Launched new employee magazine, east - finalist in the CIPR Pride Awards 2008 for best magazine
  70. Installed free WiFi in Leicester train station First Class lounge
  71. We've run 358 training courses and trained 1,772 employees - that's a total of 5,162 training days
  72. We have delivered safety, customer service, retail, operational and engineering training courses ranging from 1 to 20 days in duration
  73. The customer service training included the "It's All About You" course, designed to improve the customer experience on-board our trains and increase revenue
  74. Delivered a new management development course, "Respect for People", which will work towards strengthening and bringing to life our recently launched values and behaviours
  75. Launched new in-house occupational health facility in Leicester
  76. Administered 408 free workplace flu jabs for staff
  77. Installed free WiFi in St Pancras First Class lounge
  78. Promoted 179 of our people to new roles
  79. Our HR team have scanned over 3,500 CVs
  80. Fitted new flooring in Nottingham Travel Centre
  81. Successfully worked with Network Rail to deliver Lincoln resignalling project
  82. Improved communications by issuing new radios for station staff at Lincoln
  83. Strengthened our summer services to Skegness and operated some special coaches to and from Butlins
  84. Worked with Network Rail to refurbish the lifts on Leicester train station
  85. Mobilised and organised our entire business in preparation to run a brand new and improved timetable from December 2008
  86. Reliveried the first train in our HST fleet
  87. Named an HST power car "Sir Terry Miller", in memory of the engineer that designed this type of train
  88. Reliveried the whole of our Class 222 Meridian train fleet to our distinctive branding
  89. Worked with Network Rail on the build of East Midlands Parkway station - due to open early 2009
  90. Worked with Network Rail on the build of Corby train station - due to open 2009
  91. Opened a new head office building in Nottingham
  92. Successfully transferred our payroll and financial accounting functions to a shared service facility
  93. Worked with Network Rail to plan and deliver major improvements work at Bradway Tunnel near Chesterfield
  94. Were part of Sheffield city's winning entry to Britain in Bloom
  95. Provided 130 extra car park spaces at Chesterfield train station
  96. Published our 2008 safety and environment Plan
  97. Sent more than five million door-drop leaflets to people in our region
  98. Sent over 1.5 million emails to passengers
  99. Printed over 225 press advertisements
  100. Produced four issues of our passenger magazine - Journeys - 500,000 copies given away

EMT 1st bday cakes EMT 1st bday cake