News from East Midlands Trains


Latest Phase of Nottingham Station Improvement Scheme Sees Passengers Return to the Main Station

  • Refurbished entrances to Nottingham station and new ticket office opens to passengers from Monday 31 March
  • Work continues on the transformation of the station including the exciting development of the new Southern Concourse, integration of Nottingham’s expanding tram network, and cycle hub facilities

The next major phase of the multi-million pound Nottingham station redevelopment scheme will see passengers able to start using the revitalised Carrington Street main entrance from Monday 31 March.

Nottingham station’s refurbished Booking Hall, Porte Cochere, and new ticket office on Carrington Street will open to the public for the first time on the morning of Monday 31 March.  The temporary ticket office, located on Station Street, will therefore close overnight on Sunday 30 March to allow customer facilities and East Midlands Trains staff to move into their new home at the front of the station.

The station buildings have been carefully restored and upgraded to create a stunning new environment for the growing number of passengers using Nottingham station each year. 

The new ticket office will have a total of eight windows and there will also be a range of ticket machines in the station concourse allowing passengers quick and easy access to a range of tickets.

There will be new Customer Information Screens and a new public address system to ensure passengers have all the information they need for their journey, and extra customer service staff will be on hand to help passengers as they become accustomed to the new facility. 

Over the coming weeks, work will take place to complete the shops and cafes for the station, which will include Costa Coffee, Upper Crust, Gourmet Kitchen and Morrison’s, who will be opening their first ever station supermarket.

New retail outlets are due to open in the coming weeks and work is also continuing on the new Southern Concourse, which will open in late Spring, and will connect the station, multi-storey car park and the new Nottingham station Tram Stop, which is planned to become operational in late 2014 when Nottingham’s expanded NET tram network to Clifton and Chilwell is expected to open.  East Midlands Trains and Nottingham Express Transit (NET) are currently working in partnership to develop a joint ticketing offer to allow customers to buy rail and tram fares in one easy ticket to coincide with the launch of the new tram service.

Another exciting new feature of the station redevelopment project is the new cycle hub, offering changing facilities, cycle hire and access to secure cycle parking which is planned to open in summer 2014. 

David Horne, Managing Director for East Midlands Trains, said: “It’s great that passengers will now be able to benefit from the completion of the next phase of the major improvement works at Nottingham. 

“The new station entrance and ticket office are major elements of the new gateway to Nottingham.  We’re certain that passengers as well as local businesses and the community in Nottingham will be impressed with the improvements made which will help to deliver a new station that everybody in the city can be proud of.”

Councillor Jane Urquhart, Portfolio Holder for Planning and Transportation for Nottingham City Council, said: “These are exciting times, with the return of passengers to the main station, people will start to see just what fantastic work is being undertaken to not only transform Nottingham Station into a top European Railway Station, but to painstakingly restore some of the stations historic features, while creating a world-class public transport hub linking trams, trains, buses, taxis and cyclists.

“The excellent facilities being developed at the station wouldn’t be possible without the Workplace Parking Levy funds being used to attract the external funding necessary to redevelop Nottingham Station, or indeed to extend the tram system, both of which businesses tell us are vital to theirs and the city’s future success in attracting growth, investment, and job creation.

“I’m also delighted that local firms and people have benefitted from construction contracts and work on the station redevelopment, with more than £8m in contracts being let to local firms - which is the more than the amount raised by the WPL in its first year of operation.

“The transformation of Nottingham Station is part of a much wider focus to regenerate the south-side of the city, including the exciting plans for Unity Square, the £700,000 restoration of shop frontages on Carrington Street - which links Nottingham Station to the Broadmarsh - and the ambitious £150m development of the Broadmarsh Centre and surrounding routes – all of these schemes will help our city grow and prosper and provide an exciting future for the generations to come.”  

Phil Verster, Route Managing Director for Network Rail, said: “The railway in Nottingham has been transformed over the past year through investment in the tracks, signalling, and the station building.  From Monday, passengers will be able to see for themselves the high quality work which is taking place behind the hoardings.  We thank passengers for their continued patience as we work with East Midlands Trains and Nottingham City Council to complete our work to provide a station we can all be proud of”.

Nottingham railway station, known as Nottingham Midland station, was first opened in May 1839 when the Midland Counties Railway opened the line from Nottingham to Derby meaning that this will mark the 175th year since services first operated between these two major cities.

The Nottingham station redevelopment scheme includes:

  • Restoring Grade 2* listed buildings and creating an attractive vehicle-free Porte Cochere at the station.
  • Improved passenger and operator facilities, including upgraded travel information, displays, improved toilets, ticket office, shops, cafes and waiting areas.
  • A new concourse connecting trains, trams and the car park.
  • Creating new retail space within the station.
  • Improved public realm around the station.
  • New and improved facilities for disabled people, cyclists and taxis.

For more information about the station redevelopment project or for help with travel from Nottingham, visit