News from East Midlands Trains

23.07.2011

Lincolnshire rail passengers benefitting from improved information

  • New real-time customer information screens now installed at Lincoln, Spalding and Sleaford 
  • Part of a £2.2 million investment by East Midlands Trains and Network Rail to improve information for passengers

Rail passengers in Lincolnshire are now benefitting from significantly improved real-time information about their East Midlands Trains’ service, following the installation of new Customer Information Screens (CIS) at three of the region’s stations.

Passengers using Lincoln, Spalding and Sleaford stations are amongst the first to gain from the £2.2 million joint investment programme delivered by East Midlands Trains and Network Rail.  The investment programme will also see new information screens installed at Wainfleet and Gainsborough later in the summer.

The new customer information screens are linked through to East Midlands Trains’ Control Centre in Derby, which means the information is constantly being updated to ensure passengers get a fully accurate picture of their train’s departure.

Rob Mason, Customer Information Manager for East Midlands Trains, said:  “We know how important it is for rail travellers to have easy access to fast and accurate information about their train service.  The installation of these new screens, which use the latest digital technology, will make a big difference to our passengers.

“As the CIS screens are linked through to our control centre, our team will be able to keep them constantly updated with the latest information, meaning that passengers can easily keep a check of their train’s departure time.

Kevin Preece, area general manager for Network Rail, said: “We know that getting timely, accurate information to passengers is a crucial part of their journey.  This investment with East Midlands Trains will allow us to keep passengers better informed, allowing them to plan their journey more accurately.”

The CIS investment programme is part of a £10 million investment by East Midlands Trains to deliver station improvements for passengers.  New CIS screens were also installed at  Skegness and Boston earlier in the year.