News from East Midlands Trains

17.01.2013

Passengers advised to check for travel updates following severe weather warnings

  • Snow and sub-zero temperatures predicted across the UK
  • Plans to run normal service on Friday 18 January but passengers advised to check ahead of travel 

Passengers travelling on East Midlands Trains services tomorrow (18 January) and over the coming weekend (19 and 20 January) have been advised to check ahead of travel after forecasters predicted severe weather conditions with an estimated 5 to 15 cm of snow on parts of the East Midlands Trains network.

There are a number of different ways passengers can find information about their East Midlands Trains service:

  • Subscribe to East Midlands Trains Twitter updates at @EMTrains
  • Visit the National Rail Enquiries (NRE) website, to find information about any disruption (nationalrail.co.uk/disruption), live departure boards of train services and journey planners
  • · Call NRE’s automated train tracker service on 0871 200 49 50, which will give passengers up-to-date information about their services

East Midlands Trains has comprehensive contingency plans in place to help prepare for the potential impact of the predicted snow and freezing conditions.  These plans include:

  • Continual monitoring of weather conditions on a 24-hour basis
  • Putting extra staff on standby at stations to provide information to passengers
  • Clearing and gritting platforms and the approaches to stations
  • Communicating possible disruption to passengers through Twitter, customer information screens and posters at stations, via a dedicated helpline as well as through the National Rail and East Midlands Trains websites
  • A preventative fleet maintenance programme to help to mitigate the effects that winter weather can have on the train fleet
  • Working with Network Rail to constantly monitor the infrastructure

Neil Micklethwaite, Customer Service and Commercial Director for East Midlands Trains, said: “Whilst we are hopeful of running our full service tomorrow, we are conscious that some very severe weather conditions have been predicted, with snow and sub-zero temperatures.   

“We put a huge amount of planning into preparing for the bad weather to keep our services running for customers.  However, as with any form of transport, there are times when it will have an impact on the service we can operate.  As with the roads, airlines and ferries, we can never fully insulate our operation from the effects of the most extreme conditions.

“We’d therefore advise our passengers to keep check of how local their transport services are running.  We’ll be providing up to date information on our website and through Twitter so passengers can easily find the latest service updates before they travel.”