News from East Midlands Trains

05.12.2014

Real Terms Fares Cut For East Midlands Trains


Below inflation average price increase from 2 January 2015 

·        New fares now available to check and buy 

·        No price change for Advance tickets and Anytime fares to London 

·        Car parking charges frozen 

East Midlands Trains today (Friday 5 December) confirmed that passengers will benefit from an average real terms fares reduction from next month.   

Fares will rise by an average of 1.3% from 2 January 2015 which is significantly below the current rate of inflation*. The cost of a single journey will rise by an average of 17pence, the lowest increase for five years. 

In addition, fares on all Advance tickets and Anytime fares to London are to be frozen, and the company has confirmed that there will be no change to car parking charges from January. 

Separately, the Government confirmed in Wednesday’s Autumn Statement that season tickets and other fares it regulates will rise by 2.5%.  

The overall average price increase for all fares across the UK in 2015 will be 2.2%. 

Rail passengers can check ticket prices for 2015 from today at stations, online at eastmidlandstrains.co.uk or through National Rail Enquiries. 

David Horne, Managing Director of East Midlands Trains, said: "We are pleased to have cut the cost of travel in real terms for our customers. Money from fares goes towards running and maintaining the railway which benefits every household in the country, by improving journeys, creating employment and helping to boost the economy. 

“Over the next five years, Network Rail is spending on average £27m a day building and maintaining a better railway that benefits passengers, communities and businesses across Britain alongside commitments made by train companies to improve services.  That will mean more seats, better stations and improved journeys. 

“For every pound spent on fares, 97p goes on track, train, staff and other costs while 3p goes in profits earned by train companies for running services on Europe’s fastest growing railway. 

“The industry is continuing to work together to get more for every pound we invest to enable government to make fares decisions which work best for passengers.” 

As well as paying for the running of the day-to-day rail network, fares are helping fund a massive programme of investment across the East Midlands Trains network. 

 

Recent improvements for passengers include: 

·        A new Derby-based 24 hour customer contact centre providing round the clock assistance for passengers to access information, track lost property and book assistance 

·        Free WiFi at 29 stations, with a £200,000 investment in improved WiFi and enhanced mobile phone coverage on trains to London 

·        £1.5 million invested over the past year to deliver new and improved facilities at 23 different stations including better waiting facilities, new seating and refurbished toilets 

·        £2 million spent on new award winning cycle hubs at Sheffield and Leicester and doubling the number of cycle spaces at EMT stations to nearly 2,500 spaces 

·        Completion of the Nottingham Hub scheme delivering a significantly improved station with improved connectivity and a much improved station environment through restoring heritage features and providing modern facilities for customers 

·        A £250,000 improvements programme at Lincoln station ticket office providing better facilities for customers 

·        A £3 million pound scheme to introduce new customer information screens at all major stations 

·        £50,000 investment to install new toilets on Liverpool-Norwich trains and investment to improve toilets on local train services and Meridian trains 

·        Improved the taxi rank and drop off/pick up area at Sheffield station 

·        More customer seating and help points at a number of unmanned stations 

In addition, examples of future plans for the network include: 

·        Working with stakeholders and central Government to enhance the train services between Nottingham, Newark Castle and Lincoln 

·        Opening more retail units at Nottingham and Sheffield, providing more choice for customers 

·        Installation of new ticket vending machines at Duffield and Attenborough stations 

East Midlands Trains is the UK's most punctual long-distance rail operator for the past five years. It was recently awarded the prestigious Passenger Operator of the Year award at the 2014 National Rail Awards and has been recognised as the UK’s number train operator by the Institute of Customer Service (July 2014).