News from East Midlands Trains

22.12.2014

Senior Management Changes At East Midlands Trains

East Midlands Trains announced today (22 December 2014) that Managing Director David Horne has been appointed to play a leading part in the mobilisation and transition arrangements for the new InterCity East Coast franchise which is to be operated by Stagecoach and Virgin from March 2015.

He will take up the role from next month and, subject to the commencement of the franchise award as envisaged, would become Managing Director of Virgin Trains East Coast when the franchise starts.

Jake Kelly has been appointed Managing Director Designate of East Midlands Trains. He has previously worked as a director of the company and joins from the South West Trains-Network Rail Alliance.

David (42) has more than 25 years experience in the rail industry, having started his career in 1988 as a ticket office clerk in Cornwall. He has also held senior positions within South West Trains and Virgin Trains.   

David led the successful bid on behalf of Stagecoach for the East Midlands Trains franchise in 2007.  In his time at East Midlands Trains, David has been responsible for delivering the UK’s most punctual long distance services over a five year period and has also seen significant increases in customer satisfaction.  East Midlands Trains was named Passenger Operator of the Year at the National Rail Awards earlier this year.

Under his leadership, East Midlands Trains has gone from strength to strength with some of the highlights being:

  • Named as Passenger Operator of the Year at the National Rail Awards 2014
  • Recognised by the Institute of Customer Service as best train operator and one of the top 10 most improved UK organisations in 2014
  • Most reliable long distance train operator over five consecutive years
  • Working successfully with Network Rail to complete a £100 million re-signalling project at Nottingham
  • Completing a major improvement scheme at Nottingham station to create a new world-class transport hub
  • Securing additional trains to provide extra services on the Norwich-Liverpool route and between Nottingham and Lincoln

Jake Kelly has been appointed as Managing Director Designate of East Midlands Trains.  Jake (40) is currently Development Director for the South West Trains-Network Rail Alliance, which operates the UK’s busiest commuter rail network.   Jake started his career as an economist specialising in transport for Coopers & Lybrand which included an 18-month period spent on secondment to Railtrack.  He moved to Stagecoach in 2001, and worked as part of the major projects and business development teams.   

He worked as Customer Service Director for East Midlands Trains from 2007 to 2010 before moving to South West Trains, where he held the positions of Commercial Director and then Customer Service Director before moving into his current role as Development Director in 2013.

Commenting on the changes, David Horne said: “I have really enjoyed my time at East Midlands Trains and feel very lucky to have had the opportunity to lead such a successful franchise.

“We’ve had such fantastic support from our stakeholders, partners and customers who have all helped to make East Midlands Trains the business it is today. I would also like to pay particular tribute to our great team of people who have helped to ensure that East Midlands Trains is in the best possible position moving forward.