News from East Midlands Trains

13.02.2014

Stagecoach Calls on Rail Passengers to Nominate Their Customer Service Champions

  • Customer Service category part of Stagecoach Champions Awards
  • Cash prizes for passengers who enter winning staff member
  • Awards also recognise success in safety, environment, health, innovation and community
  • Customer nominations can be made by emailing champions@stagecoachgroup.com

Stagecoach Group has launched its 2014 Champions Awards for employees – and this year is inviting East Midlands Trains passengers to nominate their favourite member of staff for the Customer Service Champions Award.

This is the fifth year of the company’s Group-wide Champions Awards which recognise staff achievements in a number of categories including safety, environment, health, innovation, community and customer service.

The awards are open to employees across Stagecoach’s bus and rail operations in the UK and North America and more than 70 staff members have been honoured for their outstanding efforts over the past five years.

This year Stagecoach is calling on the help of its millions of rail customers at East Midlands Trains to nominate their favourite employee – it could be a driver, train manager, guard, member of station staff, catering personnel, customer service assistant, or any other member of the East Midlands Trains team.

All employees nominated will be in with a chance of winning a gold, silver or bronze champions award along with a cash prize.

In addition, customers who nominate a winning employee will also receive a cash prize*. The customer who nominates a gold award-winning employee will receive £500, the customer who puts forward a silver award-winning employee will receive £250 and the customer who nominates a bronze award-winning employee will receive £125.

East Midlands Trains’ Customer Service and Commercial Director Neil Micklethwaite, said: “We know many of our staff have a great relationship with our customers and the job they do is appreciated by many people. This is a chance for our customers to help local staff gain recognition at a national level as well as potentially winning a prize themselves.

“We hope people will take the time to nominate their favourite employee across the East Midlands Trains network.”

Customers who wish to nominate an East Midlands Trains employee should email champions@stagecoachgroup.com giving details of the staff member and an explanation of why they believe the employee deserves to win an award. The deadline for nominations is midnight on Friday 28 March 2014.

For further information about Stagecoach Group visit www.stagecoach.com