News from East Midlands Trains

14.03.2018

Timetable Publication Changes

Network Rail is making temporary changes to how far in advance timetables are published. 

These changes are expected to be in place for six months and are only expected to affect journeys which are changed due to engineering works and short term issues.

They come into effect from 20th May.

What is happening?

Customers are usually able to book tickets to travel 12 weeks in advance. As a result of these temporary changes, there may be times when customers will not be able to book tickets until closer to the date of their journey. All tickets are expected to be available at least six weeks in advance.

This is only expected to apply to journeys which are affected by engineering works or other short term changes.

What does this mean for me?

In a small number of instances, you will not be able to book tickets until less than the usual 12 weeks before travel. While the vast majority of customers will be unaffected, some passengers will be affected and the industry is working together to ensure that nobody loses out.

Where it is only possible to book tickets less than 12 weeks in advance, we will still offer the same range of discounted tickets. If trains are cancelled, the normal compensation mechanisms will apply - if people have booked on a train that is cancelled, delayed, or where their reservation will not be honoured due to this change, and they decide not to travel, they will be given a full refund. If people buy a ticket for a service affected by this change and then, at a later date advance tickets are made available which are at a cheaper fare, customers should book the advance fare for that service and then request a fee-free refund on their original ticket.

We will be regularly posting updates about this on our website (eastmidlandstrains.co.uk) and you can contact us on Twitter (@EMTrains), or by phone at 03457 125 678.

Why is this happening?

Railway timetables have core changes twice a year, in May and December. Due to unprecedented investment in the run up to the publication of the May 2018 timetable, Network Rail is rescheduling almost four million services – around 600 percent more than average.

The scale of this change was being managed by the rail industry, which was also taking into account unexpected alterations to infrastructure projects, to the introduction of new trains and to new services by some operators. Among other issues, there was then a significant delay to the major electrification work between Manchester and Preston. This meant that the Network Rail timetable planning teams have been unable to deliver the new timetable within the usual timescales.