Terms & Conditions

Your agreement with East Midlands Trains

This website and booking service is offered as a service to you, the customer, by us, East Midlands Trains (EAST MIDLANDS TRAINS) Limited. By using this website you agree to the Terms and Conditions set out below (terms). If you do not agree with these terms, you must not use this website.

These terms are intended by us to set out the whole agreement between us and you and any prior communications between us are not included in this agreement. We recommend that you read them carefully to protect your own interests. If you do not think they set out the whole agreement between you and us, please make sure you ask for these to be put in writing prior to making any transaction. In that way we can avoid any problems surrounding what you expect us to do.

We cannot accept any liability for any reliance placed by you on any statement or representation on this website, whether made by us or a third party, except to the extent a statement or representation on this website is made negligently by us.

About us

EAST MIDLANDS TRAINS Limited is a company registered in England (with company registration number 05340682). Our registered office is Prospect House, No 1 Prospect Place, Millennium Way, Pride Park, Derby, DE24 8HG.

You can contact our Customer Relations team by using the contact details supplied under "Contact us".

Copyright and use of the website

The copyright in the material contained in this website belongs to EAST MIDLANDS TRAINS, all rights reserved. Except solely for your own personal and non-commercial use, no part of this website may be copied, adapted, modified, distributed, transmitted, displayed, performed, reproduced or published without the prior written permission of EAST MIDLANDS TRAINS.

You warrant to EAST MIDLANDS TRAINS that you will not use this website for any purpose that is unlawful or prohibited by the terms, conditions and notices.

EAST MIDLANDS TRAINS may in its absolute discretion suspend, stop or end your access to the website.

Liability disclaimer

While EAST MIDLANDS TRAINS has taken every reasonable effort to ensure that the information contained within this website is correct, you should be aware that the information may be incomplete, inaccurate or may be out of date. Changes are periodically made to the information herein and EAST MIDLANDS TRAINS may make improvements and/or changes in this website at any time.

EAST MIDLANDS TRAINS makes no representations about the suitability of the information, products and services contained on this website for any purpose. EAST MIDLANDS TRAINS shall use reasonable care and skill in carrying out the services contained in this website.

Except in relation to liability for death or personal injury, for which liability cannot be limited, the liability of EAST MIDLANDS TRAINS for any loss arising out of the use of this website shall be limited to the total value of the transaction under which the claim arises for any one event or series of related events. Save as aforesaid and to the extent permitted by law, EAST MIDLANDS TRAINS shall not be liable for any loss of profit, loss of opportunity, loss of business, indirect, incidental, special, or consequential loss arising out of or in any way connected with the use of any of the information, products, and services on this website or otherwise arising out of the use of this website and all warranties, terms and conditions with regard to such information, products, and services, whether express or implied arising under statute or at common law or otherwise are hereby excluded.

Nothing contained herein shall prejudice your statutory rights as a consumer.

Impartial retailing

Our website offers an impartial service selling every variation of ticket available around the UK representing all Train Operating Companies. We do not currently support ferry bookings, supplementary tickets, Motorail or Eurostar services.

Use of ticket booking

Our website is designed to provide you with travel information, to assist you in determining the availability of travel-related goods and services and to make travel reservations or other travel-related purchases i.e. travel insurance. You agree that you will only use the travel information facilities of this website to find out information for yourself or for another person who intends to use or make use of this website to purchase travel services.

You confirm that you have authority to use the credit/debit card details you provide for the purpose of settling any payments you owe to us. You also promise that all information supplied by you in using this website is accurate and that you will not make any speculative, false or fraudulent reservations. You further promise that you will only use the travel services reservations facilities of this website to make reservations or purchases for yourself or another person on whose behalf you are legally entitled to act.

We shall not be obliged to sell tickets or reserve a set for a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently.

You acknowledge that you will be finically responsible for any bookings which are made through the website using your account details and for all reasonable and foreseeable losses which we suffer as a result of your breach of these terms or negligence when using this website (including where you deliberately or negligently let others use your account).


All bookings are subject to the Terms and Conditions of EAST MIDLANDS TRAINS and the National Rail Conditions of Travel.

You are strongly advised to read these conditions, which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations, as well as loss or damage to, and delay in the delivery or luggage and its contents.

If you cannot produce a valid ticket for the class of accommodation and service that you are using, you will have to pay the appropriate fare.

Issue of tickets

With respect to tickets sold by us, we cannot confirm the price of any tickets until such time as you complete your order and your credit/debit card will not be charged until the order has been processed. When we have confirmed your booking by email to your registered email address, we will send your tickets to you using the method you selected when you made your booking. On receipt of your tickets we would ask that you check to ensure they are correct and contact our Web Support team on 03457 125 678 if your tickets do not meet the information you provided at the time of booking.

Changes, cancellations and refunds

Changes to the date and time of a ticket may be permitted depending on the type of ticket and availability of alternatives, but exchange may not be available for certain ticket types. Refunds will depend on the type of ticket and conditions applicable to it and may not be available for certain ticket types.

To make any changes, please contact Web Support on 03457 125 678.


We may change these terms from time to time, however any changes will not affect existing terms accepted by you when making a reservation or purchase through this website.

The prices quoted on this website are in Pounds Sterling (£). If you choose to pay for your tickets using a foreign credit or debit card, you will be responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such an exchange rate.

Your agreement to the terms, conditions and notices contained on the website is governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website. If at any time any part of this agreement becomes invalid, illegal or unenforceable in any respect, that invalid, illegal or unenforceable part shall be severed from the remainder of the agreement and the validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way. Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.

Online Voucher terms and conditions

East Midlands Trains promotional discounts can only be applied to online bookings made at www.eastmidlandstrains.co.uk. Discounts cannot be applied to bookings for journeys with East Midlands Trains made on other rail booking websites or any other website owned and/or operated by Stagecoach Group PLC. For more information on using codes see our FAQ section.

The promotional discount code is only valid on directs services with East Midlands Trains and bookings must be completed before the expiry of the offer. Please note, due to engineering works, some dates within the travel period may not be available.

All bookings will be subject to availability at the time of transaction. The discount will be applied to the price presented prior to the payment stage. A limit of one discount code per booking applies. Promotional discount is non-transferable, not valid on past purchases and not exchangeable for cash. The discount code may be used in conjunction with Railcard and Child discounts, but cannot be used in conjunction with any further promotion or discounts. However the Railcard discounts cannot be used in conjunction with the First Class promotional discount. East Midlands Trains reserves the right to change or cancel the discount code campaign at any time. Once you have made your booking, the price paid will not change. All bookings are subject to East Midlands Trains standard terms and conditions. Should you need a refund, the refund will only be to the value paid for the promotional ticket, excluding advance fares, which are non-refundable. Should you need to amend your discounted journey to one outside the terms of this offer, or amend your booking after the expiry of the offer, you may be required to pay the value of your original discount as well as any excess fare. East Midlands Trains standard amendment and cancellation terms apply.

Winning Wednesday Facebook Competition

To enter you will need to like the Facebook post by 10am the day after the competition is posted. One entry will be selected at random and contacted through Facebook, please like East Midlands Trains.  Prize includes two free return Standard Class train tickets valid on East Midlands Trains services only. Prize must be taken by two independent customers in the same journey. Travel details must be provided by the winner 7 days prior to travel. Employees of East Midlands Trains are not eligible to enter the competition  If a winner does not respond within 48 hours, another entry will be chosen. Only one entry per person is allowed.  No purchase necessary.

On Track Customer Survey, Win an iPad

The prize is an iPad mini 4 Wi-Fi 32GB in Space Grey. To be entered into the prize draw, you must complete all mandatory fields.  There is a limit of one entry per customer. Repeat entries will be discounted. No purchase necessary.  One winner will be drawn at random on the 4th Thursday of every calendar month. The winner will be contacted by email to arrange delivery details. The survey is open to anyone in the UK who has completed the East Midlands Trains Post Travel Survey. All survey respondents must be aged 18 or over. By submitting your own information and the information of that of your colleague’s you are giving East Midlands Trains permission to contact you for sales and marketing purposes. Incorrectly completed surveys will be disqualified. East Midlands Trains reserves the right to amend these rules at any time. East Midlands Trains may also create rules which will apply to a specific competition only. Employees of East Midlands Trains are not eligible to enter the competition  If a winner does not respond within 5 days, another entry will be chosen. For further information and or if you would like to request details of the winner please contact customervoice@eastmidlandstrains.co.uk

Light Bulb Moments

Plan & Save: Advanced tickets are available on the London and Liverpool to Norwich route and are normally available up to 12 weeks in advance to purchase at eastmidlandstrains.co.uk. Visit eastmidlandstrains.co.uk/tickets-deals for more information. Subject to availability. Terms, conditions and restrictions apply. Best price ticket alerts: Sign up to our email ticket alerts at buytickets.eastmidlandstrains.co.uk/alerts to receive emails about when selected Advance tickets become available for sale at eastmidlandstrains.co.uk. Subject to availability. Kid’s travel free: Children under the age of 5 travel free of charge therefore no booking is required; however you will unable to make a reservation and a seat cannot be guaranteed. Subject to availability. Travel is less hassle with our app: Buy tickets on the East Midlands Trains app and collect in station at a ticket machine up to 5 minutes before your train leaves. More comfort. Less Breaks. : 125mph speed maximum speed on HST and Median services, not likely to travel at this speed for the duration of the journey. M- tickets: M-Tickets are only available on Advance or Walk Up Fares to/from selected stations on our network (available from Leicester and Loughborough from 4th June). For full list of stations this is available at visit eastmidlandstrains.co.uk/m-tickets. M-tickets need to be activated in the app before boarding the train. If you are unable to display your m-ticket onboard due to low battery, you will need to purchase a new ticket at the full fare. Terms, conditions and restrictions apply. 2 for 1 attractions: this offer is only open to residents and visitors of the British Isles, aged 16 years or over. One adult (or child) is admitted free of charge when accompanied by one adult who pays the full adult price, unless otherwise stated. The offer is obtained upon presentation of a valid voucher and train tickets. For full terms and conditions, visit daysoutguide.co.uk/terms-and-conditions. Subject to availability. Terms, conditions and restrictions apply.

Book Early, Pay Less

Leicester to London St Pancras: Prices are based on 2 Advance Single tickets from Leicester to London St Pancras, when bought at eastmidlandstrains.co.uk. £2 discount already applied. Subject to availability. 66 services a day is based on average number of daily trains from Leicester to London Mon-Fri. Nottingham to London St Pancras: Prices are based on 2 Advance Single tickets from Nottingham to London St Pancras, when bought at eastmidlandstrains.co.uk. £2 discount already applied. Subject to availability. 32 services a day is based on average number of daily trains from Nottingham to London Mon-Fri. Sheffield to London St Pancras: Prices are based on 2 Advance Single tickets from Sheffield to London St Pancras, when bought at eastmidlandstrains.co.uk. £2 discount already applied. Subject to availability.