Smartcard

What’s a Smartcard?

A handy way to carry your tickets on one card and it’s all securely in one place. You can wave goodbye to paper tickets and having to feed them through the Ticket Gate – just touch your Smartcard onto the Smartcard readers and off you go. Plus you’ll be doing your bit for the environment, reducing paper tickets, helping to cut waste and littering.

Wave goodbye to fumbling for paper tickets and switch to a Smartcard today! Be creative with your old paper ticket when you switch and give it the Swan Song it deserves. 


 


How do I get a Smartcard?

We’ll send one to you by post within five working days. As soon as you’ve got it, you can buy tickets and load them onto the card. 
 You’ll still need a photocard when travelling using a Season Ticket – request one at any station by providing a passport size photograph of yourself.

How do I load tickets onto my Smartcard?

  • Purchase your tickets online or on our app. For Season Tickets this can also be done at one of our Ticket Machines
  • When buying online or on our app, select Smartcard in the ‘How to get your ticket’ section at the checkout
  • When you purchase your tickets from a Ticket Machine, you'll be able to load them onto your card instantly. If you've purchased your tickets online or on our app, you'll be able to do this after two hours. 
Tickets purchased online or on our app can be collected at our Ticket Gates, Platform Validators, or Ticket Machines. Alternatively, if you have an Android smartphone, you can load your tickets on your card by tapping your card against the open app. 

Managing your Smartcard

You can manage your Smartcard by signing into your East Midlands Trains account where you’re able to:
  • Update your contact details and password
  • Check your order history 
  • Set a default card, delete cards and register new ones.

Smartcard FAQs

 

Ordering your Smartcard

How do I get a Smartcard?

Order your Smartcard online here.

How long will it take for the card to arrive?

It will take up to 5 working days.

Do I have to pay for my Smartcard?

No, your Smartcard is free of charge.

Who can get a Smartcard?

Anyone can get a Smartcard. We do not offer specific cards for children however you can purchase tickets for children with a Smartcard.


Purchasing Smartcard Tickets 

What do I do when I receive my Smartcard?

To start using your card you’ll need to purchase your ticket. This can be done online or on our app. For Season Tickets this can also be done at one of our Ticket Machines.

 From June, you will also be able to purchase tickets at the Ticket Office.

Which Tickets are available on Smartcard?

The following Smartcard Season Tickets are available on all our routes:

  • Weekly Season Tickets
  • Custom duration Season Tickets i.e any period between one month and a year
  • Monthly Season Tickets
  • Annual Season Tickets.

The Following Smartcard Day Tickets are available on selected routes:

  • Anytime Day Single/Return
  • Off-Peak Day Single/Return
  • Super Off-Peak Day Single/Return.

All Day Tickets will be available later in 2019.

Can I purchase first class and standard class tickets?

Yes, our Smartcard tickets can be purchased for either First or standard Class Travel. First class train travel is available on all our services to and from London St Pancras.  If you choose to travel by First Class, you will be able to make the most of our spacious seats, free WiFi and a complimentary breakfast on certain weekday services.

Please note that First Class in notr available on all routes.

Do I need to carry my Photocard with my Smartcard?

Yes, if you have purchased a Season Ticket on a Smartcard you must still carry a Photocard. You can request a Photocard at any station by providing a passport size photograph of yourself.

Can I travel across London on my ticket?

London Underground tickets can only be added on using paper tickets. To add London Underground travel to the purchase of your tickets, just select a ticket with “London Zones 1 – 6.”

It will be possible to purchase a London Travelcard with your Smartcard Season Ticket later in 2019.


Collecting Smartcard Tickets

How do I collect my Tickets?

Once you have a Smartcard and you’ve purchased your Smart ticket, you must also collect the ticket. This can be done at any of our Platform Validators, Ticket Gates, or Ticket Machines. Collection facilities at each station are displayed below. If there are no collection facilities at your station, please find a member of staff at the station or onboard to help you.

Alternatively, if you have an Android smartphone, you can collect your tickets on your card by tapping your card against the open app. 

Station

Ticket Machines

Platform Validators

Ticket Gate

Alfreton

Yes

Yes

 

Ambergate

Yes

 

 

Attenborough

Yes

 

 

Barrow upon Soar

Yes

Yes

 

Beeston

Yes

Yes

 

Belper

Yes

Yes

 

Boston

Yes

 

 

Bulwell

Yes

Yes

 

Burton

Yes

 

 

Chesterfield

Yes

Yes

 

Corby

Yes

Yes

 

Cresswell

Yes

 

 

Cromford

Yes

 

 

Derby

Yes

 

Yes

Duffield

Yes

Yes

 

East Midlands Parkway

Yes

Yes

 

Hucknall

Yes

Yes

 

Ilkeston

Yes

 

 

Kettering

Yes

Yes

 

Kidsgrove

Yes

 

 

Kirkby in Ashfield

Yes

Yes

 

Langwith

Yes

 

 

Leicester 

Yes

Yes

Yes

Lincoln

Yes

 

Yes

London St Pancras

Yes

 

Yes

Long Eaton

Yes

Yes

 

Loughborough

Yes

Yes

Yes

Mansfield

Yes

 

 

Mansfield Woodhouse

Yes

Yes

 

Market Harborough

Yes

Yes

 

Matlock

Yes

 

 

Matlock Bath

Yes

 

 

Melton Mowbray

Yes

 

 

Newark Castle

Yes

 

 

Newstead

Yes

 

 

Nottingham

Yes

Yes

Yes

Sheffield

Yes

Yes

 

Shirebrook

Yes

 

 

Sileby

Yes

Yes

 

Skegness

Yes

 

 

Sleaford

Yes

 

 

Spalding

Yes

 

 

Stamford

Yes

 

 

Sutton Parkway

Yes

Yes

 

Syston

Yes

Yes

 

Wellingborough

Yes

Yes

 

Whatstandwell

Yes

 

 

Whitwell

Yes

 

 

 


Travelling with a Smartcard

How will my Smartcard be inspected during my journey?

Your Smartcard will be read by our Ticket Gates and onboard our trains by the Train Manager or Conductor using Near Field Communication (NFC) technology. The Train Manager or Train Conductor will also inspect your photocard.

Which services can I use my Smartcard on?

You can travel on any service that you have a valid ticket for.

Can I transfer my Smartcard?

No, Smartcards are registered to the user and so cannot be transferred. 


Smartcard Support

What if I want a refund on an unused ticket?

Call us on 03457 125678 to claim a refund, standard refund restrictions apply.

What should I do if I lose my Smartcard or it’s been stolen?

Call us on 03457 125678 and we will block the card and provide you with a replacement ticket. 

What should I do if my Smartcard stops working?

If you are at the station, our station staff will be able to help. If you continue to have issues, call us on 03457 125678 and we will be able to assist.

What happens when I no longer need my Smartcard?

You can either keep hold of it until you need it again in the future, destroy it, or return it to East Midlands Trains, Customer Service Academy, Hudson Way, Pride Park, Derby, DE24 8HS.

What happens if my card doesn't arrive?

If you have waited 5 working days and not yet received your card, call us on 03457 125678 and we will be able to assist. 


Discounts 

Can I still obtain 2for1 London discounts with my Smartcard?

Yes, just present your Smartcard at the attraction to receive your discount.


Still have a question about Smartcards? Why not use our webchat here for an instant answer or call our Smart Customer Service Team on 03457 125678.