We have placed cookies on your computer, as they are essential for parts of the site to operate. You may delete and block all cookies from this site, but certain functionality will cease to operate. Find out more about the Stagecoach cookie.
Most tickets are available until 20.09.2019
Travelling in a group of 10 or more? For a range of great discounts and benefits get in touch with our dedicated Group Travel team on 03457 125 678.
Find the cheapest tickets with our Best Fare Finder.
Wave goodbye to fumbling for paper tickets and switch to a Smartcard today! Be creative with your old paper ticket when you switch and give it the Swan Song it deserves.
Purchase your Season, Anytime or Off-Peak Ticket online or on our app. Just select Smartcard in the ‘How to get your ticket’ section at the checkout and after two hours, you’ll be able to load your tickets onto your Smartcard.
Or, if you are at the station, why not purchase your ticket from the Ticket Office or Ticket Machines and load them onto your Smartcard instantly.
To collect your tickets purchased online or on our app, after two hours just tap your Smartcard onto the yellow Smartcard reader on a Ticket Gate, Platform Validator or Ticket Machine at your chosen collection location.
If you have an Android smartphone, you can also load your tickets on your Smartcard by tapping your card against the open app.
Order your Smartcard online here.
It will take up to 5 working days.
No, your Smartcard is free of charge.
Anyone can get a Smartcard. We do not offer specific cards for children however you can purchase tickets for children with a Smartcard.
To start using your card you’ll need to purchase your ticket. This can be done online, on our app or at the ticket office. For Season Tickets this can also be done at one of our Ticket Machines.
The following Smartcard Season Tickets are available on all our routes:
The Following Smartcard Day Tickets are available on selected routes:
All Day Tickets will be available later in 2019.
Yes, our Smartcard tickets can be purchased for either First or standard Class Travel. First class train travel is available on all our services to and from London St Pancras. If you choose to travel by First Class, you will be able to make the most of our spacious seats, free WiFi and a complimentary breakfast on certain weekday services.
Please note that First Class is not available on all routes.
Yes, if you have purchased a Season Ticket on a Smartcard you must still carry a Photocard. You can request a Photocard at any station by providing a passport size photograph of yourself.
London Underground tickets can only be added on using paper tickets. To add London Underground travel to the purchase of your tickets, just select a ticket with “London Zones 1 – 6.”
It will be possible to purchase a London Travelcard with your Smartcard Season Ticket later in 2019.
Once you have a Smartcard and you’ve purchased your Smart ticket, you must also collect the ticket. This can be done at any of our Platform Validators, Ticket Gates, or Ticket Machines. Collection facilities at each station are displayed below. If there are no collection facilities at your station, please find a member of staff at the station or onboard to help you.
Alternatively, if you have an Android smartphone, you can collect your tickets on your card by tapping your card against the open app.
Barrow upon Soar
East Midlands Parkway
Kirkby in Ashfield
London St Pancras
Your Smartcard will be read by our Ticket Gates and onboard our trains by the Train Manager or Conductor using Near Field Communication (NFC) technology. The Train Manager or Train Conductor will also inspect your photocard.
You can travel on any service that you have a valid ticket for.
No, Smartcards are registered to the user and so cannot be transferred.
Call us on 03457 125678 to claim a refund or visit the Ticket Office if the ticket was purchased there, standard refund restrictions apply.
Call us on 03457 125678 and we will block the card and provide you with a replacement ticket.
If you are at the station, our station staff will be able to help. If you continue to have issues, call us on 03457 125678 and we will be able to assist.
You can either keep hold of it until you need it again in the future, destroy it, or return it to East Midlands Trains, Customer Service Academy, Hudson Way, Pride Park, Derby, DE24 8HS.
If you have waited 5 working days and not yet received your card, call us on 03457 125678 and we will be able to assist.
Yes, just present your Smartcard at the attraction to receive your discount.
Still have a question about Smartcards? Why not use our webchat here for an instant answer or call our Smart Customer Service Team on 03457 125678.