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Most tickets are available until 20.09.2019
Travelling in a group of 10 or more? For a range of great discounts and benefits get in touch with our dedicated Group Travel team on 03457 125 678.
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The quick and simple way to receive your train tickets, direct to your email inbox or app.
e-Tickets (electronic tickets) are e-mailed to you as a PDF file or can be downloaded in your East Midlands Train app. These replace the need for a traditional paper ticket as you can scan your ticket at Ticket Gates and on board using the QR code contained within the PDF.
e-Tickets are available on most East Midlands Trains routes.
e-Tickets are not available on journeys that include travel on or across the London underground.
When booking your ticket, you may be given an option to download your ticket as an e-Ticket. If you are not given this option, unfortunately e-Tickets are not available for that route.
Single and Return tickets are available on e-Tickets.
eTickets are not available for Season Tickets.
As above, if an e-Ticket is not given as an option when booking your ticket, unfortunately e-Tickets are not available for that ticket type.
Anytime Singles, Anytime Returns, Off-Peak Returns, Super Off-Peak Returns, Super Off-Peak Singles (all subject to an admin fee), this is the as per the restrictions on a paper ticket.
Standard/First Class Advance Singles are non-refundable however they are exchangeable (subject to admin fees) call 0370 333 4875 for more information and how to process this, this is as per the restrictions on a paper ticket.
In the first instance please call 0370 333 4875 to change your ticket.
If you need to change your ticket on the day of travel you will need to visit one of our ticket offices, who will issue you with a paper update to your ticket. When you travel, you will need to show both the paper ticket and activated e-Ticket.
You can change the time, date or class of a Single Advance fare. There’s a £10 charge for each ticket, plus any increase in the fare. If the new fare is less, you’ll still need to pay the £10, and we don’t pay the difference back. Advance Single fares can’t be refunded, unless you were unable to travel because your train was delayed or cancelled. Super Off-Peak, Off Peak, and Anytime tickets can be changed for a charge of £10 each.
At our Ticket Gates, have your mobile device ready, with the barcode showing from the e-Ticket PDF attachment. To enter or leave, place the screen against the scanner on the right-hand side of the gate. If you have downloaded the ticket to our app, the ticket must be activated before travel.
On the train, please have your e-Ticket ready to be viewed and scanned by our staff on the train.
Screenshots of tickets are not valid and you may be asked to buy a new ticket or issued with a Penalty Fare.
If your e-Ticket doesn’t open the gate, please talk to a member of staff.
When travelling with an e-Ticket, make sure your phone is charged and will last for the duration of your train journey. If you are unable to display your e-Ticket, you’ll need to buy a new ticket at the full fare or you may be issued with a Penalty Fare. No refunds are available on tickets that can’t be produced at the time of your journey and no duplicate tickets can be issued.
No. There are no additional fees added to your booking when you book e-Tickets with East Midlands Trains.
Depending on the contract you have with the network provider to your mobile phone, you could be subject to data charges for using the internet. These charges are not related to East Midlands Trains and if you have any queries we advise you to contact your network provider.
If you were delayed during your journey by 30 minutes or more, or missed your booked connection, you may be able to claim compensation through our Delay Repay scheme. For claims with an e-Ticket, upload a screenshot of your ticket. These can be uploaded to the Delay Repay form as a jpeg, tif, png or gif (less than 2mb in size). If you can’t send us your ticket or proof of travel, please contact our Customer Service Centre. Our staff are available 24 hours a day, 7 days a week on 03457 125678 or @EMTrains.
Yes, normal Railcard discounts will apply. For more details about railcards please click here.
Yes, if available, you can reserve your seat, usually up to midnight the day prior to travel.
You need a data signal to download the e-Ticket. Once downloaded, no signal is required to activate the ticket for travel within the app. If you have downloaded the ticket to our app, the e-Ticket must be activated before boarding the train. If you have not downloaded and activated your ticket you may be required to purchase a new ticket at full fare or issued with a Penalty Fare.
Please show the e-Ticket to a member of staff for a visual inspection. If the details of the ticket cannot be read or scanned, you may have to purchase a new ticket.
This is the same as someone losing their paper ticket. You will be required to purchase a new ticket if you are unable to display your e-Ticket. Further details about the conditions of rail tickets can be found here.