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Most tickets are available until 20.09.2019
Travelling in a group of 10 or more? For a range of great discounts and benefits get in touch with our dedicated Group Travel team on 03457 125 678.
Find the cheapest tickets with our Best Fare Finder.
An m-Ticket is similar to the standard orange rail ticket, but it’s held on your mobile device and removes the need for a paper ticket.
You can buy an m ticket on our website, download it to your mobile device and then present to rail staff to show you have a valid ticket for your journey in the same way you would a paper ticket.
With m-Tickets you can jump straight on board the train after activating your ticket without needing to collect paper tickets at the station.
You can now buy a range of National Rail tickets to be delivered as an m-Ticket, including Anytime, Off-Peak, Super Off-Peak and Advance.
When booking your ticket on our website, you may be given an option to download your ticket as an m-Ticket. If you are not given this option, unfortunately m-Tickets are not yet available for that route. m- tickets are only available to buy online.
The fare, validity and terms and conditions of the ticket purchased are similar as the equivalent paper ticket
If you select ‘mobile as a delivery option your m-Ticket will be downloaded to your East Midlands Trains app. It's a good idea to install the app on your phone before you buy your ticket.
You can download the app by visiting:
You will need to log into the app with your East Midlands Trains account to download your m-Ticket.
If you’ve forgotten your password, you can reset it here.
Your m-Ticket will arrive approximately 10 minutes after booking and be stored in the ‘My Tickets’ tab of the app. If you do not see the m-Ticket in 'My Tickets', please wait at least 15 minutes after purchase and then refresh My Tickets. If the ticket is not showing please call 0370 333 4875.
You must activate your ticket before getting on your train or going through the ticket barriers at the station (as your ticket will not be valid if not activated).
Watch out for low battery: when using an m-Ticket, make sure your phone is charged. If you are unable to display your m-Ticket, you’ll need to buy a new ticket at the full fare.
m-Tickets are available on most East Midlands Trains routes and Single and Returnticket types.
m-Tickets are not available for Season tickets or on journeys that includes travel on or across the London underground
When booking your ticket, you may be given an option to download your ticket as an m-Ticket.
If you are not given this option, unfortunately m-Tickets are not yet available for that route.
Anytime Singles, Anytime Returns, Off-Peak Returns, Super Off-Peak Returns, Super Off-Peak Singles (all subject to an admin fee).
Standard/First Class Advance Singles are non-refundable however they are exchangeable (subject to admin fees) call 0370 333 4875 for more information and how to process this.
We are committed to doing the right thing for our customers. If you think you have purchased an incorrect ticket please call us on 0370 333 4875 and we’ll help you refund or exchange.
At our ticket gates, have your mobile device ready and activated, with the barcode showing from the app. To enter or leave, place the screen against the scanner on the right-hand side of the gate.
On the train, please have your activated m-ticket ready to be viewed and scanned by our staff on the train.
A valid m-ticket has the moving bar at the top showing activation.
Screenshots of tickets are not valid and you may be asked to buy a new ticket or issued with a Penalty Fare
If your mobile ticket doesn’t open the gate, please talk to a member of staff.
When travelling with an m-Ticket, make sure your phone is charged and will last for the duration of your train journey. If you are unable to display your m-Ticket, you’ll need to buy a new ticket at the full fare our you may be issued with a Penalty Fare. No refunds are available on tickets that can’t be produced at the time of your journey and no duplicate tickets can be issued.
m-Tickets can only be downloaded to one device at a time. To transfer a downloaded ticket to a new device, first remove the downloaded m-Ticket from the option menu before logging in to your account and downloading the ticket on the new device. If you have bought a return, both tickets will be released. If you have activated the outbound ticket, you cannot release the return.
A valid m-ticket has the moving bar at the top showing the activation time. It is an offence to copy any ticket or its barcode.
There are no additional fees added to your booking when you book m-Tickets online with East Midlands Trains.
Depending on the contract you have with the network provider to your mobile phone, you could be subject to data charges for using the internet. These charges are not related to East Midlands Trains and if you have any queries we advise you to contact your network provider.
Refunds are allowed for Anytime, Off peak and Super-off peak m-tickets subject to an admin fee. To request a refund please contact the call centre on 0370 333 4875.
How can I change the date, time, or route of my journey?
In the first instance please call 0370 333 4875 to change your ticket.
If you need to change your ticket on the day of travel you will need to visit one of our ticket offices, who will issue you with a paper update to your ticket. When you travel, you will need to show both the paper ticket and activated m-ticket .
You can change the time, date or class of a Single Advance fare. There’s a £10 charge for each ticket, plus any increase in the fare. If the new fare is less, you’ll still need to pay the £10, and we don’t pay the difference back. Advance Single fares can’t be refunded, unless you were unable to travel because your train was delayed or cancelled. Super Off-Peak, Off Peak, and Anytime tickets can be changed for a charge of £10 each.
If you activate your ticket but then don’t travel, the ticket has been used and no refunds/changes are available.
If you were delayed during your journey by 30 minutes or more, or missed your booked connection, you may be able to claim compensation through our Delay Repay scheme. For claims with an mTicket, upload a screenshot of your ticket (from the My Tickets tab in the app). These can be uploaded to the Delay Repay form as a jpeg, tif, png or gif (less than 2mb in size). If you can’t send us your ticket or proof of travel, please contact our Customer Service Centre. Our staff are available 24 hours a day, 7 days a week on 03457 125678 or @EMTrains
Yes, normal Railcard discounts will apply. For more details about railcards please click here.
Yes, if available, you can reserve your seat, usually up to midnight the day prior to travel.
Check your phone settings, your phone may be set to download new apps over wifi only. However due to the wide variety of mobile phone handsets and networks we are unable to offer technical support or assistance, your phone provider will be able to provide assistance.
You need a data signal to download the m-ticket. Once downloaded, no signal is required to activate the ticket for travel. Your m-ticket must be activated before boarding the train. If you have not downloaded and activated your ticket you may be required to purchase a new ticket at full fare or issued with a Penalty Fare.
This is the same as someone losing their paper ticket. You will be required to purchase new ticket if you are unable to display your m-ticket. Further details about the conditions of rail tickets can be found on the following link.
Please show the m-ticket to a member of staff for a visual inspection. If the details of the ticket cannot be read or scanned, you may have to purchase a new ticket.
mTickets are only available if your business has allowed access for you to purchase them. Ask your Implementation Manager for the EMT Business Travel Platform for more information.
1. Download the EMTrains Business travel App2. Log in and select My Tickets, download the mTicket3. Activate the mTicket on the day of travel before you get on board
On the day of your journey, you must activate your ticket before getting on your train (as your ticket will not be valid if you have not activated it). Simply tap the activate button on your mTicket in the App.
Watch out for low battery, make sure your phone is charged if you are using mTicket. If you are unable to display your mTicket you'll need to buy a new ticket at full fare.
mTickets are available on selected routes. When selecting a ticket type an orange bow will appear with ticket restrictions. In the top right-hand side of the orange box, if mTickets are available an M will show.
Refunds are allowed on Anytime Singles, Anytime Returns, Off-Peak Returns, Super Off-Peak Returns, Super Off-Peak Singles (all subject to an admin fee) - to request a refund contact the helpdesk on 01332 867050. Changes/refunds are not permitted on Advance Singles or tickets which have been activated.