Mobile App

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Our new and improved app has launched

 

Our app has had a marvellous makeover.

It’s still the best place to buy tickets, check live departures and see your upcoming trips. And now it’s even better.

We’ve added a few useful little extras:

  • buy your tickets up to 5 minutes before your train departs* (perfect for last minute travel). Avoid pesky queues and use the time to grab a coffee

  • check live departure times, disruption and platform updates within a single journey search

  • buy tickets for up to 8 people (no booking or card fees either) to anywhere in the UK

And that's not it, we'll continuously roll out new features and make improvements. Top of our list is m-ticket, so you can download your ticket straight to your phone (available on selected routes).

You can buy train tickets to anywhere in the UK so there's no need to faff around with those other apps.

Now, whether you remember to buy your tickets when you’re stood in the kitchen, walking down the street or queuing for your lunch, just whip your phone out and get them booked pronto.

*not available on Advance tickets.


Download from your app store

The new app will be available to download from 21st June on Android and 28th June on Apple. If you download it before then, it will automatically update.

App store Google play


How to update your app

Our new app should automatically update on your device. If it doesn't, follow these steps...

Apple

Android

1. Open your device's app store 1. Open your device's app store
2. Click on the 'updates' notification 2. Click on the 'my apps and games' from the menu
3. Find the EMTrains app in the list 3. Find the EMTrains app in the list of available updates
4. Click 'update' and wait for it to complete 4. Click 'update' and wait for it to complete
5. Open the updated app,
log back into your account (if you've forgotten your password, you can reset it here) and plan your journey
5. Open the updated app, log back into your account (if you've forgotten your password, you can reset it here) and plan your journey


If you have any issues, tweet us @EMTrains or email us.

We respect your privacy. Find out why we ask for data and permissions,


Top questions

Where have Live Times gone?

Live times is now combined into one single, faster search. In a 'New Journey Search' you can find out the times/platforms of departing trains.

How do I save recent and favourite searches?

The first time you open the updated app you'll need to login to your account. 

Once you're logged in, any new journey searches will automatically be saved to 'recent searches'.

If you hold down a recent search and select the star icon, it will add the journey to your favourite searches,

How do I create an account?

To login to the app, you'll need to already have an East Midlands Trains account.

You can up a new account or reset your password, here.


Let us know what you think

We love our new app but know there's always room to make it even better. We'll be reguarly updating the app and would love your feedback to understand how you use it, things you like and any bugbears. Include your email address if you'd like to hear back from us about the app.