Assistance and Accessibility at Stations

East Midlands Trains are committed to meeting the needs of our customers with disabilities and to providing an excellent experience when travelling on our trains or using our stations. 

Accessibility at stations

To see our wheelchair accessible stations, or our staffed stations, see the East Midlands Trains route map. The key will tell you which stations are:

  • Fully accessible with full time staff;
  • Fully accessible station platforms with part time staff; or
  • No staff assistance

To assist you, we have dedicated meeting points at our main stations and these are detailed below. Please arrive at the station at least 20 minutes prior to your departure. If you are travelilng from a smaller station, the meeting point is at the Ticket Office.

Station Designated Meeting Point
Chesterfield Office on Platform 1
Derby Information Desk on the main concourse
East Midlands Parkway Ticket Office
Kettering Ticket Office
Leicester Next to the Information Desk
Lincoln Ticket Office
Loughborough Ticket Office
Market Harborough Ticket Office
Nottingham Main concourse, opposite Upper Crust
Sheffield Next to the Information Desk
Wellingborough Ticket Office


Getting on and off our trains

We operate five types of trains, each with different levels of accessibility. Full information can be found on Disabled People's Protection Policy page.  

Book assistance

Find out about tickets and railcards for older and disabled customers