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Other ways to contact East Midlands Trains

For any other enquiries, there are several ways to contact us: 

Twitter @EMTrains 24 hours, 7 days a week
Email Send your message to
Post Write to:
Customer Service Centre,
East Midlands Trains,

1 Prospect Place,
Millennium Way,

Pride Park,
DE24 8HG
Telephone 03457 125 678, lines are open 24 hours, 7 days a week.
TextDirect for people with hearing difficulties, please use the TextDirect service:     
18001 followed by 03457 125 678.
Other helpful contacts National Rail Enquiries on 03457 48 49 50 or visit

Due to a high level of customer contacts, we are taking longer to respond than usual, we apologise for any inconvenience caused during this time.

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