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Other ways to contact East Midlands Trains

For any other enquiries, there are several ways to contact us: 

Twitter @EMTrains 24 hours, 7 days a week
Email Send your message to
Post Write to:
Customer Service Centre,
East Midlands Trains,

1 Prospect Place,
Millennium Way,

Pride Park,
DE24 8HG
Telephone 03457 125 678, lines are open 24 hours, 7 days a week.
TextDirect for people with hearing difficulties, please use the TextDirect service:     
18001 followed by 03457 125 678.
Other helpful contacts National Rail Enquiries on 03457 48 49 50 or visit

Due to a high level of customer contacts, we are taking longer to respond than usual, we apologise for any inconvenience caused during this time.

The industry regulator, The Office of Rail and Road (ORR), is undertaking market research to understand how well we dealt with complaints.  This will involve a short online survey about how your complaint was handled and will be sent to you via email by a professional research agency called Critical Research . If you do not wish to be contacted about the survey, please advise the team member dealing with your complaint. Alternatively, you can contact us at

More information about the ORR and Critical Research can be found at the following websites:  

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