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16 August 2015

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Up-to-the-minute information on your East Midlands Trains service.

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  Unplanned service disruptions currently along the East Midlands route

Last updated: 12.05.2015 09:41

SUSPENDED - Industrial action affecting National Rail services on Monday 25 and Tuesday 26 May

The RMT and TSSA Trades Unions have announced that they are suspending the industrial action planned for Bank Holiday Monday, 25th May and Tuesday, 26th May.

Contingency plans to deal with the planed industrial action on the 25th and 26th had already been partly implemented, but train operators are now working closely with Network Rail to re-instate services. The intention is that a service, as close as possible to the currently published timetable, will be operated over the weekend, and on Monday, 25th and Tuesday, 26th May. Customers should continue to check with National Rail Enquiries or the relevant train company before travelling.

We had previously published special ticketing arrangements for those customers affected by the planned industrial action. Information on how those arrangements will now be applied has been summarised below:

• Customers who have already requested a refund, as they had decided not to travel as a result of the previously planned industrial action, will have their refund processed without the normal administration fee being charged.

• Customers who have already requested a refund as a result of the previously planned industrial action, but now wish to travel, will have their refund processed without the normal administration fee being charged, and then be sold a new ticket for the journey they now wish to make.

• Customers, with tickets valid for travel on Monday, 25th May or Tuesday, 26th May, who had already changed their travel plans to travel on Sunday, 24th May or Wednesday, 27th May will be allowed to continue to travel on these days, but are strongly encouraged to consider changing their travel back to Monday 25th May or Tuesday, 26th , as previously booked, if at all possible. This will help avoid overcrowding on the 24th and 27th May.

• As a reminder, if you had an Anytime, Off-Peak or Super Off-Peak ticket valid for travel on either the Monday, 25th or Tuesday, 26th May you were allowed to use your ticket for travel on Sunday, 24th May or Wednesday, 27th May, subject to any travel restrictions that would normally apply to your ticket on those days.

• If you had an Advance ticket for travel on Monday, 25th or Tuesday, 26th May, you were allowed to travel on either Sunday, 24th May or Wednesday, 27th May. However, if you decided to travel on either of these two, alternative days, you had to use the same train service that you would have used on the 25th or 26th May, or the services immediately before or after that service.

Major improvement works scheduled during the Spring Bank Holiday will take place. Further details can be found here. To see all other engineering works taking place this weekend, please go to our engineering works page.

To get the latest rail travel and other information, go to www.nationalrail.co.uk, download the NRE app, follow us on Twitter @nationalrailenq or using the hashtag #IndustrialAction, or speak to your train operator.

 


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Last updated: 22.05.2015 08:36

Major engineering work from Saturday 23 until Monday 25 May

During the Spring Bank Holiday weekend from Saturday 23 to Monday 25 May, a number of improvement works are taking place across the rail network, including in and around London. Below are some of the major improvement works:

 

To check your journey, please use the National Rail Enquiries real-time Journey Planner

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